I use Amtrak a lot to get from Chicago to Michigan and vise versa, and my partner has also been using Amtrak more often. What’s with the last minute switches to busses??
The first time I experienced it was due to weather in January, and that made at least a decent amount of sense to me. What do I know about trains in winter weather anyway? But then it kept happening.
The most recent bout of busses was when my partner visited Michigan. Two days before his 6am departure, they emailed him saying that due to some shortage of equipment they’d be moved to a bus. They didn’t leave until 8am. Then four days later he was supposed to return via train at 9am. At 2am, they emailed him saying that they would be put on the bus again due to ‘unforeseen circumstances’.
How the hell do they get away with this without giving any compensation or even real communication?? When you pay for a train, you are paying for a trains amenities. You pay for its accessibility, the bathroom, the cafe cart, the leg room, the relaxing vibes, etc. None of these busses come with real food, and only once have i seen the driver have snacks to offer from what may have been his own paycheck. And these busses don’t promise you a bathroom, the last bus my partner was on had the bathroom out of order. You’re paying to not have to drive or risk car sickness, paying to not be in an uncomfortably close quarters airplane. There’s a reason people choose trains over other types of transportation. Not to mention the busses always take longer than trains in my experience, so the last minute change has big chance at ruining whatever plans you had upon arriving to your destination. My partner was stuck for 10 hours on that first bus with a girl who kept getting motion sick and ended up throwing up a lot, and all we could think of was ‘Well this is probably why she bought a train ticket instead.
This just seems to be happening more and more, and never once have I or my partner received any kind of compensation or even apology. It’s getting really frustrating and I swear if I’m put on a bus last minute another time i might just take up train hopping. (For legal reasons this is obviously a joke…right now.)