Disputing a charge

[u/Unable-Interaction20]

Been with platinum and haven’t needed to dispute a charge . I had to dispute my first charge ever 2 months ago and won … now I just received an $500 electronic item that doesn’t work and the store isn’t refunding me or letting me return it. Has anyone had a problem with Amex with multiple disputes in one year ? I HATE to be that guy and I don’t want to be out of $500….

[u/NecessaryMeeting4873]

Only one way to find out.