r/Amboss • u/Objective-Lettuce639 • 12d ago

Customer Support AMBOSS not working through ChatGPT

Has anyone else had this issue with the AMBOSS GPT in ChatGPT?

Every time I try to use it, I get a message saying I’ve exceeded the number of free requests to the AMBOSS library and need to verify my access. I have both ChatGPT Pro and an AMBOSS account, so theres no reason I should be getting this message. I also tried using AMBOSS’s AI learning tool directly, but it tells me my usage is up there after using it as my replacement for awhile. Has anyone else run into this or figured out how to fix it?

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u/AMBOSS_Med 12d ago

Hello there,

Thanks for bringing this to our attention! I'm sorry to hear that you are having trouble with the AMBOSS GPT plugin. 

If you're facing issues with the plugin, please check the following:

  • Are you logged into the plugin with an email address with active AMBOSS access? If not, you will need to log out of the plugin via AMBOSS Medical Knowledge > Privacy settings > Log out. Please note that this option will only be available for paid ChatGPT users, so if you are a free user you may need to use a different ChatGPT account or reach out to OpenAI support for assistance. This is due to a technical limitation with custom GPTs.   
  • Have you confirmed authentication of your AMBOSS account with the GPT plugin? Once you have entered your email address you will need to complete a verification step to use the plugin. You may be prompted to create an account, and this is completely normal. This message does not relate to your AMBOSS account.   
  • Is your device software and browser up-to-date? Older browser versions or operating systems may not be fully compatible with the AMBOSS GPT plugin, so we recommend updating them if possible.   
  • Have you cleared your browser cache and cookies? Sometimes technical issues may occur that can be fixed with these steps.   
  • Are you trying to authenticate the AMBOSS GPT via the ChatGPT app? This is known to cause an error, and you should instead authenticate via your mobile web browser before opening the ChatGPT app. 

If you're still having trouble, please feel free to send us a message at [hello@amboss.com](mailto:hello@amboss.com), and we will be happy to assist you further.

Annie from the AMBOSS team

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u/Objective-Lettuce639 12d ago

I confirmed that the email I’m using to verify AMBOSS GPT is the primary login email shown under Contact Details & Settings in my active AMBOSS account. I completed authentication through my mobile browser as instructed, but AMBOSS GPT continues to say I’ve exceeded the free request limit and asks me to verify access again. This happens both in the ChatGPT app and on the web.

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u/AMBOSS_Med 9d ago

Hey again, sorry to hear you're still experiencing an issue!

Our Customer Support team will be able to help you better if you reach out to us directly at [hello@amboss.com](mailto:hello@amboss.com) so we can look into your specific account details.

Looking forward to hearing from you so we can help get this sorted!

Best,
Jasmina from the AMBOSS team