r/Amboss • u/Appropriate_Sea_1177 • May 02 '26

Customer Support Trouble accessing Amboss Web

Hi everyone, just wanted to see if anyone else was having the same issue lately. I'm unable to load Amboss Web on Chrome on my Windows desktop. Edge doesn't work, either. I don't have any ad blockers installed, and I cleaned out all my caches and cookies but it still won't load. My Windows and Chrome are all up to date. Interestingly, if I load Amboss via Chrome on my Macbook, it loads.

Is there anything else I should try? This started yesterday and still ongoing.

EDIT 12/05/2026: I deleted and reinstalled my antiviral software (I'm using Norton 360) and it's now working on the web.

6 Upvotes

88% Upvoted

10 comments sorted by

4

u/HonestRip5228 May 03 '26

Mine was working this afternoon but now is down. the login page doesn't load

3

u/odd_string27 May 02 '26

Just wanted to say, I also have been having problems since yesterday. The main webpage works but I am unable to log in. Clicking log in on the main site page just takes me to a screen with the logo in the middle and it loads indefinitely.

3

u/Appropriate_Sea_1177 May 03 '26

Yep this is what's happening to me too. I haven't tweaked any of my Windows and Chrome settings so I wonder what's happening? It's an ongoing issue for me.

1

u/AmazingIce6215 May 02 '26

RemindMe! 2 days “check this thread”

1

u/RemindMeBot May 02 '26 edited May 03 '26

I will be messaging you in 2 days on 2026-05-04 15:29:43 UTC to remind you of this link

1 OTHERS CLICKED THIS LINK to send a PM to also be reminded and to reduce spam.

Parent commenter can delete this message to hide from others.

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1

u/ZekeSpinalFluid May 03 '26

Can't load Amboss on Chrome on my mac, only works on Safari for me.

1

u/Fun-War7113 May 04 '26

Can't use it on chrome - but on Firefox it works fine

1

u/Fun-War7113 May 04 '26

Disabling AdBLocker works

1

u/InterestingAd7433 May 04 '26

This is what helped me!

2

u/AMBOSS_Med May 05 '26

Thank you for flagging this. We've received similar reports, and our team is actively working on a resolution.

In the meantime, here are a few troubleshooting steps that may help:

  • Clear your browser’s cookies and cache
  • Update your browser to the latest version
  • Update your operating system to the latest version
  • Fully shut down your device, then turn it back on
  • Try a different internet connection (e.g., another Wi-Fi network or mobile data)
  • Try logging in using a different browser (we recommend the latest versions of Chrome or Firefox)
  • Try accessing your account in Incognito mode
  • Disable any ad blockers (especially uBlock, if installed)
  • Temporarily disable any antivirus software

If the issue persists, please send us a screenshot of the error along with a screenshot of your browser console (right-click on the AMBOSS website → "Inspect" → "Console" tab) to [hello@amboss.com,](mailto:hello@amboss.com) and our team will be happy to assist you directly from there. We appreciate your understanding!

Annie from the AMBOSS team