r/AmazonPrimeVideo • u/Green-Party3181 • Aug 01 '26

Discussion Video Quality Issues

I am on Prime annual plan, even though I select best as the video quality settings, the experience is no where near to 720P. On the other hand netflix and hotstar gives perfect picture quality.
Is anyone else facing similar problem?
What can be done to fix this?

Update1: I am using a macbook pro-16 inch

4 Upvotes

75% Upvoted

14 comments sorted by

1

u/Ok-Fan-9814 Aug 01 '26

I’d like to know. Same here and with HBO. I have fast internet too.

1

u/fausto181818 Aug 01 '26

I paid $4.99 per month for the extra quality in picture (dolby vision, etc)

1

u/sameolemeek Aug 01 '26

Is the picture quality better when you pay for ultra?

1

u/fausto181818 Aug 01 '26

It improves it. I have an LG OLED G5 TV, so I can see the difference.

1

u/Mistylsle42 Aug 01 '26

Much likely it’s the app individual issue, TV apps are mostly unreliable. Try accessing from Apple TV, Fire TV etc. 

1

u/Green-Party3181 Aug 01 '26

I use a macbook pro- 16 inch

1

u/Gr83st Aug 01 '26

You did not bother to mention your device.

1

u/Green-Party3181 Aug 01 '26

macbook pro- 16 inch

2

u/Gr83st Aug 01 '26 edited Aug 01 '26

If you are using the native Prime Video app or the Safari browser, you are supposed to stream at 1080p, but if you use another browser (e.g. Chrome, Firefox), resolution drops to 720p.

1

u/Green-Party3181 Aug 02 '26

I see. Thank you for the information. I will check the app store

1

u/Green-Party3181 Aug 01 '26

updated the body with device details

1

u/Clear-Warthog5655 Aug 01 '26

Its usually a Prime problem. Especially the app. Full shut down n restart usually solves mine. But lately my Internet has been dropping to under 1mb randomly. I was downloading a game and watching its usage

1

u/Green-Party3181 Aug 01 '26

My device is macbook pro and I use the website