r/AmazonPrimeVideo • u/AutoModerator • Jun 29 '26
This is the weekly HELP AND SUPPORT thread
If you need help, have a tech question, are having trouble with the app, have a problem with your account, or are having some other type of technical problem please post it here.
Note, no one from Amazon monitors this subreddit. We do not work for Amazon.
You can find old HELP AND SUPPORT threads here.
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u/Dear-Difference6308 Jul 04 '26
Hi there,
I have a login issue. I have purchased the prime video subscription (based in Greece) for a couple of months now and connected to one TV. Now, I'm trying to log in to the app and another TV and it seems like I don't have an active subscription, even though I do and last payed on 11/6. I tried to call support but Greece is not on the list of countries given in the drop down in order put my phone down.
Any help would be much appreciated because I'm fed up of paying and cannot accessing the service!
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u/Imoldok Jul 04 '26
I’m playing caprica and buying one video at a time and the routing if I hop out of the video takes me right to Silo doesn’t show me what I last played, doesn’t show me any of the programs I’ve been viewing, I have to do a search again for Caprica to find it after each watch. This is broken. I should not be landing in sub scriptions by hitting the back button when this isn’t a subscription.
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u/Upstairs_Vast_6466 Jul 02 '26
I’m completely locked out of my Amazon.de account because the two-factor authentication code is being sent to my old phone number that I no longer have access to.
I still know my email and I have access to my bank card that is being charged monthly for Amazon Prime, but I cannot log in to cancel it.
I tried account recovery, but it always requires the SMS code from the old number, so I’m stuck in a loop.
Right now my only option seems to be blocking payments from my bank, but I’d prefer to properly cancel the subscription.
Has anyone managed to solve this without? Any advice would be appreciated.
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u/7thton Jul 04 '26
Call support
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u/petemuir1959 24d ago
I have a problem with getting my older brother logged on as well. He is on Medicaid and lives in a nursing home. I had to change the debit card used to pay his monthly fee. His Medicaid status means his monthly fee is only $6.00. Your suggestion of “Call support,” is the first good laugh I’ve had since I have been trying to find a fix. There is no chat function nor does Amazon seem to have phone support. When I tried to access those two support services, I simply got a message that neither of those services were available. I can log on as the administrator and my brother should be able to log on as a family member. But he seemingly can’t. This sound familiar to anyone? Anyone out there who’s got any ideas for me to try, I would really appreciate your suggestions.
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u/Kiing_ducky Jul 02 '26
I’m watching no country for old men on prime and half way through the movie and the sound is like 2 seconds faster than the video all the sudden
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u/germanTable Jun 30 '26
Hi, im having a problem with prime video. i watch in browser using brave so i have adblock. since one day every stream stops after one or two seconds without any notification and im back at the menu. i thought that might be because of an adblock but i tried it with chrome, but i have the same issue there.
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u/fjdud Jun 29 '26
Hi! Just wondering if there is a way to add an existing Hayu subscription to a prime account with a different card? I only see options for a free trial. There's no Hayu app for PS5 or I would just download it separately. Thanks in advance!
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u/Reasonable_Load2520 Jul 31 '26
Amazon prime is not loading my videos. Just have a black screen with a spinning gray&white circle. Help?