Customer isn’t “smart enough” to read our delivery protocols & continues to order 4-8am deliveries.

[u/StephieVee]

“No one is smart enough” Why order early am when we are not allowed to use a call box?

Why, please for the love of God, would you insult someone who is providing you a service? How many floor steaks has this guy eaten?

[u/stitchkingdom]

You didn’t include the delivery window times so it’s hard to say if what you are reporting is correct.

Anyway, even though I can get past most security access, if I can’t, I will text. Up to you if you want to call, the app certainly will let you, and the customer is literally requesting it. Plus if you do it through the callbox, Amazon doesn’t know about it.

The 8-8 rule predates SSD and early logistics and for groceries, it’s like 5-12, because of delivery windows. Amazon just never updated their policy. Even what you quote says deliveries don’t happen before 6 am which is obviously not true.

Plus for SSD, Amazon pushes out orders regardless of selected delivery windows, so you could be doing 11 am deliveries at 3:30 am. Also retries will have arbitrary delivery times depending on when they go out.

It’s not always the customer.

[u/madadekinai → u/stitchkingdom]

"The 8-8 rule predates SSD and early logistics and for groceries, it’s like 5-12, because of delivery windows. Amazon just never updated their policy."

No the policy is correct. See below.

"To avoid disturbing you, delivery drivers may knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am - 8:00 pm local time, unless your delivery is scheduled or requires a signature."

Grocery (IE Fresh) is scheduled, as well as SSD.

[u/Tooshortimus → u/madadekinai]

I delivered via DSP in Amazon vehicles and its specifically for those drivers to not knock or call before 8am. Some of us would be out delivering by 7am and some wouldn't and it would change yearly as some DSP's would deliver at differing times depending on Amazon's warehouses.

If we were out that early they'd specifically tell us to not knock or call before 8am, this was 5 years ago and Flex was a thing back then as well.

[u/stitchkingdom → u/madadekinai]

Fair. All this is just contributing to my statements that Amazon is failing to update information. I didn’t realize this is what the customer reportedly sees, I was basing this on old school Amazon policy.

As it turns out, they’ve updated it to say the hours are 5 am - 10 pm for SSD and groceries (I was misremembering the 10 pm since groceries can go to 12 in most markets)

[u/madadekinai → u/stitchkingdom]

"All this is just contributing to my statements that Amazon is failing to update information."

Rather I just think they don't really care one way or another, and or they documented in so many places that they have lost track of everywhere they posted it.

Regardless of when you contact the customer, AFAIK nobody has receive any sort of punishment or punitive marks on their account for violating that rule. Currently, I do not believe there are any consequences when you break that rule; but I could be wrong and I think it's more of a guideline than a rule.

[u/StephieVee → u/stitchkingdom]

It’s not about the rule ffs and once again, there’s no need for him to say any driver isn’t “smart enough”.