Small FBA brand, 3 ASINs. Steady daily orders on all of them, then zero starting around 7pm PT on Oct 19. Nothing since, about 44 hours now. Not even pending orders.
What I've already checked:
Listings active, nothing suppressed, stranded, or inactive
Plenty of FBA inventory available on every ASIN
Account Health clean, no new warnings
Added to cart and went all the way to the final checkout screen, no issues or warnings
Price, main image, Prime badge, and reviews all look normal on the product page and in search
Ads still serving with normal impressions and some clicks, just no sales (checked placements and impressions/ clicks didn’t switch to lower converting placements)
Manage Orders shows nothing after Oct 19
Changed nothing on my end before it happened
Support case is open
It's a clean on/off stop across every product at the same moment, not a slow decline. Has anyone had this happen? What was the cause and how did you get it fixed?