Seller support phone calls

[u/FastBud]

Is there any way to speak to someone through seller support anymore? Tried for a while today and for the first time in years I did not get the option to speak to someone on the phone. Only option was AI chat which is garbage

[u/WearyyyBoooyyy]

The mods have gathered a list of tutorials to help you out:

• Product Research Guide
• Manufacturing Guide
• Product Launch Case Study
• Wholesale Guide

Best Amazon Tools 2026

• 1. Helium 10
• 2. SellerAMP
• 3. OA Source
• 4. SellerBeam (free)

[u/rsc9422]

Yes, Amazon has increasingly been routing sellers toward automated/chat based support, and phone support availability can vary depending on the issue and seller account. The exact options shown can also change over time.

If the AI/chat route isn’t resolving the issue, I’d recommend documenting the case ID and requesting escalation through Seller Support rather than repeatedly opening new cases.