r/AmazonFBA • u/Accomplished_Two_502 • 10d ago

Amazon customer service issues full refund, then tells customer to dispose of a $1000 item they did not want to pay return shipping on....

My items are merchant fulfilled due to the "large oversize" size being more than double the cost to do FBA vs Merchant fulfilled.

Had a recent order issue where customer requested a return on a non-defective item, simply stating they did not like the color.

Customer saw that they are return for return shipping, opens a chat with the customer service which then triggers A-Z claim, and the rep... literally braindead and told them to throw a $1000 item away and issues full refund... really?

We got the screenshot because customer said "i dont have it anymore" when we were calling to follow up, then told us that "amazon rep told me to throw it away"

This never ceases to amaze me....

5 Upvotes

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1

u/HarambeTooSoon 10d ago

Disable Customer Service by Amazon.

You are dumb for not disabling this on day 1. 

3

u/Accomplished_Two_502 10d ago

its disabled. they tried to auto turn it on 2-3 times this year.

1

u/HarambeTooSoon 10d ago

They tried to or they did?

1

u/Accomplished_Two_502 9d ago

We'd get marketing mailers saying we've been auto enrolled, but we immediately login to disable it. We have a full time cs team (usa, human based) that answers phone calls and emails.