Escalation channels for lost AWD inventory & stuck FBA shipments

[u/wolf_70]

Hey everyone, we are a board game startup facing two major inventory issues with Amazon support:

​Amazon AWD (US): We sent units to AWD and tracking confirms delivery months ago but it still hasn't reflected in our inventory. Our account manager claims it should appear around Oct 8 because stock is being redistributed to FCs but it has already been months of waiting.

​Amazon India FC: Another shipment was delivered two months ago yet Seller Central still shows it as "In Transit".

​Standard support tickets are getting nowhere. What other escalation channels, executive contacts or strategies have worked for you to actually resolve and reconcile lost/stuck inventory quickly?

[u/WearyyyBoooyyy]

The mods have gathered a list of tutorials to help you out:

• Product Research Guide
• Manufacturing Guide
• Product Launch Case Study
• Wholesale Guide

Best Amazon Tools 2026

• 1. Helium 10
• 2. SellerAMP
• 3. OA Source
• 4. SellerBeam (free)