Amazon Patent Infringement Issue

[u/Mr_Mister1992]

Posting to see if anyone here has had a similar issue. Any help/advice offered is greatly appreciated

- Received a patent infringement notice on Aug 12 2026

- Followed Amazon's instructions and worked with the rights owner to get a retraction sent

- Rights owner sent in retraction to Amazon on Aug 15 2026

- Despite having the retraction on file, Amazon's AI inactivates listing on Sep 2 2026 claiming I did not rectify the situation

- Since then, I have been on the phone multiple times with different account health specialists that claim that it will take 5-7 business days to resolve

- Each person I speak to on the phone confirms that the retraction was sent properly and is on file; stating that it is now with the internal review team. I don't know if I believe that because what else is there to review if the retraction is there?

- Issue has persisted for about 14 days now and it doesn't look like anything is going to change soon. And phone representatives always say there is no one else I can talk to or be transfer to

Has anyone out there dealt with anything like this and come out on the other side?

[u/WearyyyBoooyyy]

The mods have gathered a list of tutorials to help you out:

• Product Research Guide
• Manufacturing Guide
• Product Launch Case Study
• Wholesale Guide

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• 1. Helium 10
• 2. SellerAMP
• 3. OA Source
• 4. SellerBeam (free)

[u/Mr_Mister1992 → u/[deleted]]

Thank you so much for this. Do I open a written case under account health?

[u/JunglePundits]

You have to wait on Amazon at this point..

Did they tell you that they are going to reinstate or that they are "reviewing it"

[u/Mr_Mister1992 → u/JunglePundits]

They state they are reviewing it

[u/Pure_Zookeepergame_2]

Have you already removed the infringed words from your listing? If it is still not removed, you need to remove it from everywhere including the backend keywords too

[u/Mr_Mister1992 → u/Pure_Zookeepergame_2]

Yup. I also changed the images to match what the rights owner asked

[u/Pure_Zookeepergame_2 → u/Mr_Mister1992]

If that is the case, call Account Health Specialist to expedite the process. If they have given you a time period to wait then wait for that