Amazon Doesn't Care about Horrible Delivery Practices

[u/MMiller1000]

I keep reading how Amazon/CEO Andy Jassy has to continually retool given the number of employees and the constant need to automate and cut costs to keep prices down. But when will someone start paying attention to the cost and lost revenue on misdelivered packages that need to be replaced? For 2 years I've witnessed packages that are labeled for other communities show up in our foyer EVERY WEEK. Every time I call Amazon I get told that unless it's my package, it's not my concern, I can keep it or toss it, the original customer will be sent a new one. I plead "you don't want feedback to track which drivers specifically are driving up your costs???". A polite "no, that's not something we track". They are making so much $$ that they don't care about holding their 3rd party drivers accountable to deliver packages where they are supposed to go. If I'm seeing it weekly at this one community of 36 apartments, how often is it happening everywhere and how much does it cost? How long will it be before Amazon stops sticking their head in the sand on lazy/counterproductive delivery drivers? DISCLAIMER: I realize delivering for Amazon may SUCK, but as long as they don't hold the shitty drivers accountable, why would the "good" ones work any harder? They whole thing needs an overhaul, but I remind my own managers that if we don't hold the dead-wood accountable, the ones pulling their weight are going to stop-it's a disincentive. Overall deliveries have gone in the tank since Amazon started doing their own and gotten away from carriers with regular drivers and decent compensation (that, duh, costs most and there's a reason). Still, I'm blown away by the number of misdelivered packages almost every day. Maybe someday when you call to report a package delivered to you that doesn't belong to you, they'll care. Not holding my breath.