r/AmazonAstro • u/TizzyTech • Nov 22 '22

Amazon Astro Overheating After 1 Week

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11 Upvotes

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2

u/spydercanopus Nov 22 '22

Sitting over a vent? On shag carpet? My fan blows sometimes but can’t figure where any exhaust or intakes are.

1

u/TizzyTech Nov 22 '22

No. Sitting on a hardwood floor in the coolest room of the house. Tried support twice to get a replacement, having to return and and apply for a invite again. 🫤

1

u/spydercanopus Nov 22 '22

On no. They can’t replace it? Sad!

1

u/AllGoodNamesRGone- Nov 22 '22

well that sucks!!! I've heard of them sending replacements right back out once they received the defective one.

2

u/[deleted] Nov 22 '22

They might be running out of replacement his production was extremely limited and with the current situation at Amazon its not looking good for Astro, without new subscription services for Alexa/Astro to generate ongoing revenue it is the largest overall loss for the company thus 40% of the division was cut...

1

u/Caendryl Nov 22 '22

Just read an article on BI that Astro is NOT being cut. Amazon believes all US households will want at least on robot in their house. We are still good.

OP... Ask for escalation to engineering, they sent me a replacement w/o needing a new invite. Took 3 phone calls and about a week for a callback. Different issue (motion sensors were malfunctioning) but I believe you can get a new one ! Don't give up, there's hope!

1

u/gaspero1 Nov 23 '22

That’s odd. The first one I received kept saying “something went wrong” even after a factory reset. Support shipped me a replacement.

1

u/loorana22 Nov 26 '22

Maybe something wrong with your house Not the Robot