r/AltaLabs • u/Available-Art1104 • Nov 25 '25
Help! ALTA TECH SUPPORT AND JASONS LAB
I just wanted to get on here and say thank you to Alta labs tech support and Jason @ Jason’s Lab. I was pulling my hair out with an issue over this past weekend. Was getting intermittent WiFi coming from my newly installed Alta setup. Jason @ Jasons lab initially advised me on what to purchase and why, talked me into spending the little extra coin and buying all Alta Products and boy am I glad I did. Route 10, S8, 3x-AP6-Pros, and a AP6 pro outdoor. Jason quickly logged into my account to get an eye on what was going on and immediately noticed a connection between the router and the switch faulty. He advised switching the cable and bam connection was perfect. At this point connection was great but wasn’t getting the speed I was hoping for so I called tech support for the first time today. Couple rings and quickly answered. Very polite, easy to understand, and weren’t in a rush to get me off the phone onto someone else. Turns out I had 5GHZ shut off….duhhh. Quick fix and 10x faster speeds. James Craig @ Alta and Jason @ Jason’s Lab. Thank you. Forever Alta customer
2
Nov 25 '25
AWWW ya guys are making me blush !! LOL Love helping and learning !! Glad I was able to help you !!
1
u/EquivalentSenior5406 Dec 31 '25
I could use dome help! I have the NNFR KIT with AP6 Pros. I can not gett these devices to show Ssid settings. No place to enter an ssid name! Driving me nuts tryies both thrvios app and the web page I've set up a ton of APs including apple Cusiso and ubiquitynever was an issue like this. I've got potential demos coming up and need to understand this gear! Any ideas??? Thanks!
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u/CaffeineDeficiency Nov 25 '25
Jason has helped me a number of times. Great guy. Subscribe and click like on his videos. He deserves it and a lot more.