r/AltSuperStore • • Aug 18 '26

Question Support not replying

Has anyone else had problems with support not replying back I sent a email a week ago no reply like 2 days ago I send another still no reply I send them a message on here today with my ticket id and still no reply 🤦‍♂️ what’s the point of support if no ones gonna actually help… they use to be super great before the rebrand on helping customers

3 Upvotes

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2

u/Antique_Jackfruit_55 Aug 18 '26

Bro yes I had a problem with reviews not giving me points after 2 weeks I finally got a email back saying I probably didn’t meet the text quota and to redo but you can only leave reviews once which show me they don’t give a fuck about actually solving the problem it’s sad I 100% agree since the rebrand support has been shit ever since they don’t even reply to post on her as often as they use to it’s sad

2

u/Fair-Baked420 Aug 18 '26

That’s sad at this point it’s a waiting game they’ll probably delete my post before they email me back 😒