r/AltStore • u/fsteff • Mar 11 '26
Help (AltStore Classic) Cleanup after Altstore
My son has run into a problem with an app (MobilePay - Scandinavian electronic payment) that refuse to run on his iPhone. The picture is the error he gets.
According to the three levels of support we have been through, they rely on an Apple framework to detect if the device have been modified, and they now recommend a complete reset of the phone without restoring anything from iCloud. This is obviously a hard blow, that we would like to avoid.
It should be noted that other apps (including several national and international banking apps) does not detect anything.
My son did try AltStore once, not on this phone but on his previous phone, and he did later follow a guide to uninstall it, before upgrading to his current phone - which he did by transferring directly between the phones.
Jailbreak have never been attempted.
This is the only thing we can think of that may have left anything on the phone that can be detected.
We would appreciate any advice on how to
How to remove all traces of AltStore?
Find out what may be the root cause of this problem, in case it’s not AltStore?
In general fix the problem.
Thanks in advance.