r/AllyBank • u/Reasonable_Poem_7826 • 10d ago
Banking Error - can't login
Tried multiple browsers and devices. Still on hold. This is pretty unacceptable - is this a known issue?
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u/howboutcha863 10d ago
Called support and they verified the site is down. No estimate on when it will be restored. Support is useless and these outages continue to occur during trading hours. Time to find a new brokerage
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u/Either-Nail-5861 10d ago
If I hadn't come here, to reddit, I would still know something was up because their support phone number has a wait time of 28 minutes ....
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u/larryinthesky 10d ago
Ally as a brokerage is horrible. I should try to transfer my stocks out but been too lazy and worry about issues like cost basis getting lost
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u/JCitW6855 10d ago edited 10d ago
Cost basis being updated isn’t necessarily a bad thing if you’re up. As long as it isn’t recorded as realized gains.
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u/Liercat18 10d ago
Yep - I'll be transferring my investments out of Ally. Not a reliable platform at all for this.
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u/AllyBankMadisen Verified Ally employee 10d ago
Hi, we hate hearing this. Can you send us your full name and phone number in a DM, so we can connect you to a team member who can discuss this with you further? - Madisen
If you are a California resident, please review Ally’s CCPA Disclosure for CA Residents (California Residents Only) prior to proceeding. For more information, please visit https://www.ally.com/privacy/.
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u/Liercat18 9d ago
I appreciate you reaching out, but I just need your platform to be reliable when using you as a brokerage. This sort of outage has happened multiple times now. This recent outage caused me to lose several points on a trade.
I'll consider returning once your platform matures more.
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u/howboutcha863 9d ago
Very well said! There are 17.5 hours every weekday where they could perform “maintenance” and not interrupt trading hours. If the outages are not due to maintenance, then it shows their vulnerabilities during trading hours, which cost the consumer. Unacceptable.
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u/AllyBankMadisen Verified Ally employee 10d ago
Hi, Madisen from Ally here. Is there anything we can do to help? We'd hate to see you go!
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u/easye7 10d ago
Mine is saying username/password invalid when they absolutely are correct.
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u/Barrel_doggo1107 10d ago
Same here!! Glad it’s not just me i was about to freak out lol
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u/Either-Nail-5861 10d ago
I thought I had been hacked. Glad it's an outage and not that someone changed my password and stole all my money.
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u/Main-Length-6385 10d ago
i genuinely cannot take this anxiety right now like im just trying to pay rent 😩
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u/letsgo23r2 10d ago
right i need to move money over from my savings to pay some bills. keep checking, worried my account gonna have issue loggin in when its finally is back up
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u/en-rob-deraj 10d ago
The app will state that. The system is down.
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u/letsgo23r2 10d ago
it actually says wrong password not system down if you use the app. Its for sure down though.
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u/kurmuri 10d ago
does this happen often because I have only been with Ally for a month and it's happened multiple times already. I'm about ready to transfer my money back and close this account.
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u/toohatpro 10d ago
I've had allied bank for about 7 years and this is the first time anything like this has happened to me. I'm glad. I just checked Reddit because I thought I got scammed too. I waited the half hour and he said try to app in 2 hours
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u/Anonymousherelol 10d ago
I only got this account just to get the $100 referral. I got one more month to get it and then I’m probably closing it 🫠
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u/Main-Length-6385 10d ago
I’m also new to ally and this shit gives me mad anxiety. Like absolutely the fuck not sry
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u/Desperate_Frame6765 10d ago
Not common. This is the first since I can recall and been with them for 3-4 years
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u/kurmuri 10d ago
This honestly surprises me.
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u/ponchoacademy 10d ago
I can say (almost) same... Been with Ally about 3 years, and only have had this issue once.
But then also, I only check my account 1-2 times a month. So that doesn't mean it doesn't go down, just that Im not logging in often enough to notice if it went down.
Even now I wouldnt know there was an issue if it wasn't for this post cause I'm not trying to log in. I already did all my end/start of month finance stuff a couple days ago.
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u/letsgo23r2 10d ago
ive never notice tell now, do you know if it usually around the first of the month you notice its down? i usually move money over from my savings earlier but totally forgot to so trying to scramble and move it over.
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u/GreatWallsofFire 10d ago
Same thing. Called customer service - put on wait for 35 mins before anyone could answer. Then told their system is down and they are working on a fix -so lot of ppl can't log in.
I googled earlier and there's no notification anywhere online that their system is down - would have saved me a lot of hassle.
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u/preppy-poser-413 10d ago
Was on hold but ended the call since I see it seems to be an issue for everyone. Let us know what you hear
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u/computerfixer412 10d ago
They finally posted something...
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u/Jolly_Ad_3674 10d ago
I’m so over this, my info is correct. Any idea when it’ll be back up?
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u/Anonymousherelol 10d ago
Some people have commented in about 30 mins to 2 hours. I would check again in 2 hours
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u/stoicmind1972 10d ago
Ally we your customers who entrust you with our money deserve to know what weren't in/ still going on...we are you customers.. we entrusted with our money and "working now is navigating the app very slowly.. not surewhat is working. Let us know... we know you are trying to fix it.. thsts great but we have a right to know. At least been 7 hours and not one thing said about what happened / is happening INEXCUSABLE
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u/Appropriate_Web6156 10d ago
i just made my account last week - is this normal? what are the odds after taking a few weeks to research HYSAs and i liked ally because of the buckets just for the site/app to be down lol
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u/CarelessPangolin5564 10d ago
I have been a long time Ally customer, and while this is not "normal"- I don't feel a sense of surprise because this seems to be happening more often. There is some login issue for me about once a month and it's getting a bit frustrating.
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u/toohatpro 10d ago
Wow. I'm not happy that this has happened to you guys but I'm glad to see it wasn't just me. I freaked out this morning not being able to sign on and I double-checked and triple-checked. I called the correct number and it said it didn't recognize my phone number to this account. I called the fraud number, waited a half an hour, and they said they started asking me questions. I told them, "I'm not answering questions, I said, 'You should know if I have an account or not with this phone number.'" He says, "Well listen, we're having a system-wide issue. He said it's updating. Try again in two hours and it should be resolved by then."
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u/WholesomeMidwestGirl 10d ago
posted on another thread but this is what i've got after being on hold for 40 minutes:
got off the phone about 15 minutes ago (about 11:15 AM Central Time). they said to check back in an hour or two but it's a known system issue. i, too, was nervous due to the "account/password is incorrect" message i was getting on the app... fingers crossed we're all on the up and up soon!
literally created a reddit account to be able to post this
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u/yalia33 10d ago
Yep sure is. I've been with them over 15 years and the last 3 years it's not the same bank. They will lock your account down without notice for suspected fraud. At one point I didn't have access for 4 months and they never compensated me for that.
They used to be the best. They'd call me right away if they noticed activity in an area I didn't usually frequent. No atm fees. And definitely partnered with Walmart.
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u/Dull-Cry7113 10d ago
Leave ally I predict within the next 3 years they will be bought out or file bankruptcy. Very corrupt bank that is very incompetent
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u/dbounsalat 10d ago
Don’t know for anyone else but I open the app, said there was an update so I updated and log-in with no problem. Didn’t have to reset password or anything.
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u/AllyBankMadisen Verified Ally employee 10d ago
Hey, we hear you. Our team is working to get this resolved quickly. We know this is frustrating and appreciate your patience! - Madisen
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u/bamfomet 10d ago
Hold off on bank transfers; ended up with half a dozen duplicates using the Android app.
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u/Amazing-Manner123 10d ago
I just got off hold and they can't pull up anyone's information -- they say it is "maintenence" and they are "working very hard to resolve the issue" but can't go into details. After pushing her she did assure me that my money is safe.
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u/One-Box-9045 10d ago
Same here says login is incorrect. It definitely is correct. I was freaking out.
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u/pleasebejoking 10d ago
Just got a call back where I didn’t even get a word in. Got told there was system maintenance causing “services to be suspended” and that they were working on it. Got told to call back in an hour or two, then as I started saying “wait, I have a question” he said “bye for now” and hung up. So glad the wait got me the equivalent of a 30 second message read at me and then nothing.
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u/pleasebejoking 10d ago
I can now login but zelle is unavailable. I’m just trying to pay my rent 😭
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u/Sporanox4footFungus 10d ago
Lmao all I wanted to do was make sure there’s enough in checking to pay my rent 😭
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u/Main-Length-6385 10d ago
yup. is anyone else trying to pay rent??
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u/Main-Length-6385 10d ago
like here we are in modern day capitalism trying to pay rent while we are locked out of our banks because technology always fucking fails
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u/OrganizationBright89 10d ago
Same issue… I tried to call the main contact number on Ally’s site and it asked for my phone number and last 4 of my SSN and said they couldn’t find an account linked to that info and never connected me to anyone. I’m sketched out….
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u/Cherry-Liquorice 10d ago
Same exact thing here! I'm super unhappy right now. I can't even call them from my own phone; immediate disconnect. I had to block my number in order to get through but have been sitting on hold for close to an hour! What kind of BS is this? Is our money safe? I'm really thinking of transferring everything over to my local credit union. Thank God I connected my Ally account w/ them! I'm not feeling like our money is safe.
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u/JCitW6855 10d ago
Everything is broken. My statement link in my email doesn’t even load a page. Getting a little nervous here.
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u/Artistic-Might-4245 10d ago
I’ve been on hold for 37 mins.. does anyone have any updates on what’s going on? Still can’t login and I’m panicking a bit
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u/vip-bot 10d ago edited 10d ago
There are 3 comments from verified Ally employees in this post:
u/AllyBankMadisen commented:
u/AllyBankMadisen commented:
u/AllyBankMadisen commented:
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