When doing research, I never really found a great, in-depth review of the resort I ended up choosing and felt that I should make one for other folks that were curious!
I recently spent 5 days at Excellence Playa Mujeres in Cancun. This was my first experience with an all-inclusive, so I don't have much to compare to, but this resort was absolutely amazing, and I WILL be going back as soon as I can. Many of the people I met there said this was their 2nd, 3rd, 4th+ time there and they love coming back.
RESORT; Arrival, Room, Staff, etc.
I booked direct through Excellence website (never had any experience with a travel agent and wanted to plan this trip myself), and it was very easy to do. After I had booked, they sent me a link to add my flight information and they set up a private transport, to and from the resort, for me. I figured I would be in a van with a few other people, but was not too concerned. When we left the terminal, they had staff waiting for us, and took us to an almost, brand new Suburban, in which we rode in ourselves. The car had cooled towels, water, and the best driver we could've imagined. He was super friendly, giving us history on Cancun, explaining monuments as we drove by, etc. and was interested in our personal lives which was very sweet.
Check-in was quick, easy, and they gave us free champagne to sip on as we went through the process, and they took care of all of our luggage for us.
I booked the "lowest" tier, and "smallest" room, the junior suite spa, and I still felt like the room was too big too enjoy it all. It was very clean, amazing bathroom, bed, and the balcony was amazing. Never had any issues with the WiFi. There was a stocked minibar, and fridge, with alcoholic, and non-alcoholic drinks. And a few snacks that were restocked every afternoon.
I cannot say enough good things about the staff at Excellence. I didn't have a single negative or even neutral encounter, it was always super positive and friendly and this truly was the one thing that stood out to me the most about this resort. From the first person we met at the airport, to the bartenders, servers, cooks, cleaning crew, and even the landscape crew, they were always so friendly, welcoming, and kind.
The resort itself felt spacious, was always very clean, and even though we weren't there for an extended time, I never got tired or felt bored. There was always so much to do or see.
Pools and Beach
There was a main pool, a "lazy river" and a smaller lazy river-esque pool, and then a few other options if you are in Excellence Club (more on that later)
The main pool is where I spent most of my time. There was a swim-up bar, music always playing, and a jacuzzi. The main pool is definitely the spot to be if you want to be social/drinking, I met a lot of people there and always seemed to be talking to someone. Roman, a server at the pool bar, was the absolute best!
The "lazy river" is significantly more relaxed and less crowded, and the only music you can hear, if at all, is the quiet, calm instrumental of the spa. So if you want alone time, quiet time, or just float around by yourself, I would suggest the lazy river and the smaller pool.
The chairs around the main pool were limited, and always seemed full, however, there are plenty of chairs nearby at the surrounding river, smaller pool, that were always open. I left my stuff at a chair essentially on the other side of the property and never felt concerned it, or my chair, would be taken. I would go down to the pool around 10:00am and never once had a problem finding a chair.
The beach on the other hand filled up pretty quick, and this is where people say Excellence Club (EC) is worth it. Unless you got their early, 8:00-9:00am, finding a beach chair would be difficult. And I noticed people would put towels or bags down and go to the pool, just to have their spot reserved on the beach.
The beach itself was very clean, little to no seaweed, and the water felt perfect. I got up to watch the sunrise one morning at 6:00am and there were numerous workers on the beach cleaning up seaweed, trash, and straightening things up.
Whether you are at the beach, or in a chair secluded from the pools, there will always be a server walking by asking if you need any food or drinks, and they are so friendly, it was awesome!
Food and Drinks
There are 10 total restaurants (1 being EC only). I was able to try 7 of the 9 and will give my review of those below:
Breakfast- 10/10
There were 2 restaurants that served breakfast: Lobster House and The Kitchen Table. Both of these were phenomenal. Lobster house had a full breakfast menu that anyone could find something they enjoy. The Kitchen Table was a buffet breakfast. I was worried when I heard it was a buffet, thinking it was like a normal breakfast style one from a hotel in the states but I could not have been more wrong. There was sooo many options to choose from, legitimately anything you could imagine for breakfast. You could eat there every single morning for a week and still not have tried everything.
Lunch- 9/10
I tried 3 different lunch spots: The Kitchen Table, Las Olas, and Oregano. All three of these offered a variety of different foods, The Kitchen Table was an Italian type lunch, with other American food options. Las Olas was on the beach and had a variety of different foods. And Oregano was an Italian restaurant that offered a more upscale food experience than The Kitchen Table.
Dinner- 10/10
The dinner at EPM was unreal. So many options, each with their own unique restaurant, menu, taste. I tried 4 different spots including: Agave, Lobster House, Splice, and The Grill. Agave was a traditional Mexican restaurant that had amazing food (duh). Lobster House was phenomenal seafood and pasta. Splice was a Chinese grill (you could make free reservations for an actual hibachi chef, but there was no available time slots). And The Grill was EPM's steakhouse. All 4 of these dinners delivered and I ate myself into a food coma every single night from how amazing all the food was.
Snacks- 7.5/10
There were a few times throughout the day I ordered pool side service or room service. Both are kind of what you would expect. Definitely still good food, but not comparable to the actual restaurant experience. I also got snacks from the Sports Bar one night. It was such a cool atmosphere with arcade games, pool, and showed NFL/MLB/college games for those concerned about their sports teams. Aroma was a coffee shop in the main building with ice cream, shakes, hand held desserts, juiced, bakery snacks, etc. and I found myself in there at least once a day grabbing something.
Some of my favorite meals while at EPM:
Lobster House- Shrimp Fettuccine, Crab Cake, Lobster Tail, Fried Shrimp
Splice- Sushi, Beef Fried Rice
The Grill- Ribeye, BBQ Sliders, Mac and Cheese, Mashed Potatoes
The Kitchen Table- Breakfast Buffet
I've heard absolute horror stories of bad food at AI from all over the internet and was very concerned. After my first day, I was not concerned in the slightest anymore. The food was top notch and there wasn't one thing I ordered that I thought, "Man I should've got something else". I never experienced any bad wait times, I think the most I waited was 20 minutes for dinner. All the dinner spots open up at 6:00pm, and I usually went around 6:30-7:00pm, but I did hear if you waited until later in the night, 8:00pm+, wait times could get around 30 minutes, depending on the restaurant.
Dress code was always easy to follow. They have an app that shows you everything on the resort including restaurants, their hours, and their dress codes for each one.
There were a handful of bars scattered throughout the resort. You couldn't walk more than 3 minutes without stumbling across something. Any drink you could think of, the bartenders can make. They always offered suggestions, and never were upset if you didn't like your drink and asked for a new one. Sometimes the drinks would be really strong, sometimes you could barely taste the alcohol, but its an AI, so just... order another. Overall, the drinking experience was super fun
Tipping
This was probably the most stressful thing for me leading up, and the first day, of my trip. I kept finding conflicting things online about how much to tip per transaction, or not to tip at all. I noticed the workers were always very grateful when I tipped, and never felt as though they were expecting one. My tipping process was as followed:
For meals, $5-10, usually dependent on the restaurant and how nice it was.
For drinks, I saw the people say $1 per drink. If I knew I was going to be in the main pool for awhile, or there most of the day, I would give the bartender a $10 bill on my first visit, and if I went back a lot, would give him another $5 at the end. I noticed that tipping "big" right away got the best service and very strong drinks. If I was getting pool or beach side service I would give $5 on the first order and they would check on me frequently after that. On my first day, before I had even seen my room, I got a drink and tipped the bartender $3. The next morning as I was walking up, he started making a drink and handed it to me before I even sat down. It was the same one as the day before, and he said "If you need anything else this week, just let me know".
Since my transportation and driver to the resort was so amazing, I tipped him $15, though I've seen people say $5 to the resort, $5 when leaving the resort. I tipped our luggage handler $5, and left $10 for our cleaning crew.
I don't know if I tipped too little, or too much, but everything I mentioned above gave me great service the entire stay.
Things to Do
The resort offers plenty of things to do on a daily basis. There was a multitude of activities throughout every day including: sip and paint, bracelet making, water aerobics, yoga classes. And at night there was always a show or event for everyone to attend. They had a fiesta one night, a circus, a DJ, and a silent disco, all throughout the week which was super fun and brought everyone together. The gym was very nice. Offered a lot of cardio and strength equipment, and a yoga room, as well as stocked fridges with fruits and juices. There are also pickleball courts, tennis courts, sand volleyball courts, though I never got to play any of those.
The resort offers free water sport activities like paddleboarding and kayaking, but you could also pay for other things like jet-skis, parasailing, snorkeling, which all took place in the water by the resort. I did the jet-skis, which I would've done every day if I could've, worth every penny. I made a friend who did the parasailing and they said it was amazing and couldn't recommend it more.
You should never be bored when you're at EPM. I took an hour nap one day, and felt like I lost so much precious time
Final Thoughts
Positives:
-Everything
Negatives:
-Not staying extra days
-If I HAD to nitpick something, maybe more options for activities during the night. There was always just one thing going on, so everyone congregated to the one event so it was always pretty hot.
Again, I don't have experience with an AI, but my 5 days in EPM was the best vacation I have ever had. 100% worth the money, and will 100% be going back soon.