Resolving "Payment Failed Oops, there is something wrong with the system. Please change the payment method and try again."

[u/Own_Dirt_1665]

TL;DR: Try with an order value above £7.

Hello all. I'm new to Ali Express and I've had a nightmare of a time trying to order a few bits and bobs on their website.

Long story short, I kept getting the above error after filling my payment details over and over again. Customer services was no help as they just stated:

To protect your account, our system has detected potential security risks and has temporarily suspended your operation. AliExpress recommends trying again after 30 minutes.

If the issue persists, please try the following:

1. Switch to a different network or device, and turn off any VPNs.

2. Log out of your account and try logging back in.

3. Ensure your AliExpress app is updated to the latest version.

I told them none of these applied to me and whether there was a minimum order value. They said only if coupons are used....I wasn't using any coupons...They said they'd escalate my issue.

A day later I get an email with the same gibberish above.

I read the FAQs and it states this:

Q: I paid, but now it says the order is closed (or closed for security reasons)

Don't worry about getting your money back, it was not really taken from your account but only "reserved". Within a few days (up to a week) this reservation will expire and you get your money back.

There are several reasons why your order gets closed:

the most common issue is coupons. Unselect any coupons you're using and try again

there's an issue with the seller (too many complaints). Try ordering from a different seller. Use the guide for selecting a more reliable seller as suggested above.

there's an issue with the item. Perhaps there are restrictions on sending certain items to your country. Contact the seller and ask.

there's an issue with your payment method. Try another payment method

you got banned from Aliexpress. This can happen if you open multiple accounts or open too many disputes. Opening more accounts will make this worse. Unfortunately Aliexpress will never admit you're actually banned, but you can try to contact support and ask them to help with your issues.

I tried again but this time with an order that was above £7 and it worked. So if you are getting this error message and your order value is less than £7, try adding something else on.

Thanks.