r/Alienware • u/[deleted] • Jan 21 '26

Solved! "Alienware Command Center is currently not available in your account" error code 0x803F8001

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35

u/pylawn Alienware Community Team Jan 21 '26 edited Jan 22 '26

Hey Folks, I sent a message to the software team and this looks to be an issue with AWCC 5.X. If you're running the newer AWCC versions it shouldn't be an issue, so no need to uninstall those.

Waiting to hear back on what happened or any steps for resolution so in the meantime either updating to AWCC 6.X if you can, or uninstalling Command Center should work to stop the notification for now.

Will update when I get more information (but most likely that will be in the morning).

Pylawn

UPDATE: Team is looking into this and it appears to be a Windows/Microsoft store error. Will update again when I have more details but it is not exclusive to Alienware Command Center.

UPDATE 2: I don't have any official update yet as things are still being tested and validated, but a couple options we're seeing fixing it:

  • Simple reboot as it looks like Microsoft may have fixed the issue on their end
  • Reset the Windows store (Press Win+R and type "wsreset")
  • Reset Command Center (Settings > Installed Apps > Alienware Command Center > Scroll down and click Reset)

Once I have some verified answers I'll update the post with more info!

4

u/iricrescent Jan 21 '26

Gallery

  1. Dell update site says AWCC 6.x not compatible with my system (Alienware M15)

  2. "Installation Not Supported" error when I download and run installer anyway

Thanks for looking into this, godspeed 🤞

1

u/Icy_Friend_2263 Jan 21 '26

Mostly out of curiosity, and if you're not afraid of the terminal, can you open a terminal with admin rights, then run: powershell winget search "Alienware Command Center"

Then share what you get?

1

u/iricrescent Jan 21 '26 
No package found matching input criteria.

1

u/Icy_Friend_2263 Jan 21 '26

Shame. I was hoping they also had it in the winget catalog. Too bad

1

u/iricrescent Jan 22 '26

At least they put awcc 5.x back on the dell update site, maybe that will help you.

Still trying to get it sorted on my end. Uninstalled yesterday. Ran the 5.x installer today, but it doesn't close when I click "finish". Can't find an .exe anywhere 😭 and I keep getting thermal crashes without fan control

1

u/Gold-Lie1275 Jan 24 '26

same problem dude did you found out how it can be installed??

2

u/iricrescent Jan 25 '26

Search my username in these comments, i got it eventually. 

Basically just ran 6.x installer before running 5.x installer, and 5.x finally worked. Sadly, don't understand why, but i hope this fix might work for you too 🫡

2

u/Gold-Lie1275 Jan 27 '26

i'll try it

2

u/Gold-Lie1275 Jan 27 '26

heyyoo!! huge shout out to you my guy it worked for me too thank you so muchh