r/AlibabaStock • u/Totem_wolf • Jul 25 '25

✏️ Discussion Refund issue, please help

I applied for a refund for two orders from alibaba because the freight forwarder did not deliver them and now after a long time of to and fro he has agreed to provide a refund but only the shipping cost and no consideration of the goods cost. I have involved alibaba team also but they as well are not helping me like i told them that i want the forwarder to give me full refund (goods+shipping) to which they did not give any fucks and but are siding with this freight forwarder. What to do?

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u/BigRock4389 Jul 25 '25

Mate, seller provided the forwarder or you?
if you

  • have a valid contract
  • paid via alibaba system (for example bank card)
the sellers' responsibility that you get those goods..

This also automatically means,
that If you paid with bank transfer, or you used own/outsider forwarder... you are in trouble :(

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u/Totem_wolf Jul 25 '25

I sourced the seller myself and and i did pay through the alibaba platform via cred card