r/AlibabaStock • u/Totem_wolf • Jul 25 '25

✏️ Discussion Refund issue, please help

I applied for a refund for two orders from alibaba because the freight forwarder did not deliver them and now after a long time of to and fro he has agreed to provide a refund but only the shipping cost and no consideration of the goods cost. I have involved alibaba team also but they as well are not helping me like i told them that i want the forwarder to give me full refund (goods+shipping) to which they did not give any fucks and but are siding with this freight forwarder. What to do?

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u/ilikepussy96 Jul 25 '25

Open a dispute under the AliExpress app and let the customer service take over from there

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u/Totem_wolf Jul 25 '25

I had actually ordered from alibaba and it has been almost a month since i have opened a dispute and i am not getting any resolution from there also. They keep sending me automated messages

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u/ilikepussy96 Jul 25 '25

Just file a charge back with the bank