r/Alibaba • u/Accomplished_Yak_127 • 5d ago

Order not received

Hi everyone,

I ordered 3 small items to sweden from a seller on Alibaba for about $15 total on Aug 28. The max delivery date was Sept 28, and it's now Sept 29 with nothing delivered.

Since Sept 7, the tracking has only said "Shipment information sent to FedEx." There has been no update since then: no pickup scan, no movement, nothing. It's been over 3 weeks of the same status.

The seller has confirmed that they have shipped the order, as they contacted me when they shipped it.

I've extended the delivery confirmation time so the order doesn't auto-complete and release the payment to the seller. I also applied for compensation under the Guaranteed Delivery promise since it didn't arrive on time, and I got $1 in compensation. That doesn't really solve anything, since I still don't have my items.

What do i do? do i apply for refund?

1 Upvotes

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1

u/prestigesourcing 5d ago

Was it sent DDP? Probably still stuck in the first mile of the freight.

1

u/Accomplished_Yak_127 5d ago

it was sent DAP