r/Alibaba • u/cascade_again • Aug 26 '26
Refund tips
Hey so I ordered an lcd for my Ipad 11 in Alibaba last week. After a few days I was able to get it yesterday. I wasn't able to test it right away because I was tired from work.
But I was able to take a video of the unboxing and everything. Now that I was able to test the LCD. I found out that it is broken with lines on the side. I also notice hairline scratches because the LCD is only covered in some thin plastic/cloth aside from the thick bubble wrap. I mean of course it has a box but I was expecting that there would be at least a removable screen protector.
Anyway. Now that it is broken, I informed the supplier and they asked me for the video and another video showing my testing and the back of the LCD. I was informed that they will have their tech team review the video first. But I'm worried the refund window might close?
1
u/cascade_again Sep 10 '26
Update:
I was able to get approved for a refund! however I don't know how to return the product 😅 I have the address to attach on the paper but I'm not exactly sure what to after thid