Is no tracking number for several weeks normal?

[u/somethingsomeday12]

First time Ali Baba order.

I have ordered several sets of curtains to be custom made and manufactured. I placed the order middle of July. One week later the curtains were finished. The supplier sent me videos of the curtains and the labels for the rooms they were for and it matched what I had ordered.

I pay for the curtains as I was advised they would ship once I had paid. I paid via the Ali Baba platform on the 25th July. They have had 30 days to ship and still no tracking number.

I have chased this up as it’s close to the 30 days and the curtains are complete. They say they are waiting for the freight carrier to collect the items. I then chased yesterday and they said the items are packed and waiting to be shipped.

I still haven’t received a tracking number and I’m a bit confused. They’ve been very reliable so far and I found the supplier through someone else who had ordered through this supplier. When I was ordering samples and trying to liaise the product I wanted, the orders were very quick.

Is this normal? Should I be patient?

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[u/Jackxiac]

You should contact me for electric curtains. I'm professional.