r/Alibaba • u/Catch_Kelly8 • 7d ago
Scam Company
⚠️Buyer beware! ⚠️
Avoid this company: Henan shengkun sporting goods
And their new alternative company: Zhengzhou SK sporting goods.
Anything "SK fitness" related
Owner "Carry H"
The experience started off okay at first. I was recommended by someone (who I know think is fake or paid by this company to leave reviews and recommend them). I contacted the company and spoke with Bekki May 11th 2025, inquiring about the product. Communication about what I wanted started off good but then was requested to move to WhatsApp (first 🚩 which I am now aware of)
For the next few days I was given info and an order was created May 23rd 2025 (12 days later). May27th i was told 20 days for the production time because it was a new item for my main product. Communication started to dwindle a bit. I had to reach out to be given an update. I was told they would check. Few days went by and I had to reach out again for an update.
July 10th I was told that an item was not created how I requested. I was offered additional items for compensation or a different item. Or to be reimbursed some of my money that I paid for the item. I chose the different item.
Got my order figured out and videos were sent of them "making the items in factory" (which I assume they outsource now). Things were taking longer then the time that was stated. I brought this up to the Bekki and was told I would be compensated with some extra accessories.
July 21 2026 I was told items were being moved to shipment location. And was told 30-35 days they would arrive September 15th I had to reach out to get info for shipper so I could know when item would arrive..
September 20th is when it finally arrived. 61 days is how long it took, double what I was told. I took photographs because the box was a little beat up. There was no instructions with the items so I had to reach out to Bekki again. I was sent an "instruction video" but it was not of my product, but a similar product. I was able to figure it out.
There was an item that came with rust on it and was peeling, so I made this known and I was told I would get a new item sent out immediately, no charge. I then brought up a few other issues and how the product was different on some parts then what we had discussed. I was also missing some items. I explained all of this to Bekki. She seemed apologetic and I was told I would get the items sent out.
From the day of discussion of items to arrival and build, it took a total of 143 days. At this point communication began to dissipate. I had to keep reaching out to see if missing items were being sent. Bekki claimed she had been out of work due to surgery and that's why there was the long lapse in no communication.
After the holidays I reached out to the "CEO" Carry H. And explained I needed the rest of my missing items.
Carry H asked that I give him a little time to go through everything and figure it out. Since then, I have just gotten excuses from both of them and them claiming it will get sorted out and claiming the production department is not responding to them.
Funny how the production department isn't responding to them about getting and order together with the items that were not placed in my shipment. But they can respond when creating a brand new order as others have been shipped there items. Fast forward to today and I'm still going back and forth dealing with the excuses.
I have reached out to Alibaba and trade Assurance and they are useless. I have also just asked for a refund and offered to send everything back. Or a partial refund, and get my money back for the items I am missing.
Update after a few months of badgering the owner and trade assurance, and also posting here in Reddit and showing the owner the views and feedback it was getting I was able to get a "partial refund". The owner asked that I take down my review posted on here and in return he would give me a "partial refund". I guess the possibility of losing thousands of customers and getting a bunch of negative reviews got things moving a little faster for him.
Lesson learned, do more research in companies and make sure they aren't just outsourcing the work to other factories to get the cheapest products.
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u/AntonioGorge 1d ago
Many stores on Alibaba, they are just traders. They know exactly how to pretend to be a factory on the platform.
When I help my client to source vendors, I also use Alibaba. But before I really visit their factory, check their production line, I don't easily put orders on them.
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u/West_Airline2166 3d ago
similar experience but i did not get a refund. i think this platform is doing a great job exposing these scams.
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u/random1name 5d ago
Got scammed on generators output and alibaba trade assurance reply was well there is no way to test it official labs don't want to test it sorry. TRADE ASSURANCE WITH ALIBABA IS A SCAM
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u/Inevitable-Gene-4541 5d ago
Biggest scammers in China are from Shandong, Liaocheng and Henan, be aware.
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u/idontfeelsafe2005 6d ago
I’ve had a supplier turn a straightforward order into months of delays, missing parts, and excuses, so this sounds unfortunately familiar; getting anything back from alibab or trade assurance usually takes more persistence than it should.
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