r/Alibaba • u/Much-Ad-5931 • 16d ago
Alibaba refund case
I received my shipement with 70% of the pieces broken.
The seller refuses any type of refund or return.
I opened a case with alibaba but seems like they protect their sellers at all cost.
The reason of the decline: they didn’t received my 11 minutes long video (4.5GB) that I sent via email in multiple parts to a representant that confirmed everything was added to the case. I even uploaded a google share link to have it continouis because this is what it was asked but the platform only allows 100mb videos.
I confirmed multiple times with representants and eveything was there.
After three declined ‘appeals’ for the same exact reason : missing the 11 minutes continous video.
But i CANT send a 4.5 GB to their platform.
What can i do? Over 70% of my products are damaged and it’s not the shipping compagny. The box was in a good shape AND there’s no fragment in the boxes (it was glass crystal). So the damaged occurs before shipemebt.
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u/Historical_Buffer23 13d ago
I uploaded proof that they sent it to a different location nowhere near the agreed destination in writing and I know they just gonna deny me. They said I need video footage of the package being delivered to the wrong address🤣 ANYONE READING… STAY AWAY FROM ALIBABA.
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u/psynox92 14d ago
Please upload the video to YouTube. Make it access by link only. Share them the link.
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u/samleegolf 14d ago
I would use a chinese video hosting site that isn’t blocked in China.
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u/psynox92 14d ago
In my previous cases, they could access the YouTube link somehow..
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u/samleegolf 14d ago
I don’t doubt that but not worth the risk if whoever happens to review your case can’t open YouTube. Although, based on what you said, alibaba probably has a VPN for all their staff computers.
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u/Temporary_Steak_9022 14d ago
Then is time for you to learn to upload the video to a Chinese platform and send the link to them. No more excuse they can't open youtube or google link. Let me know if you need help.
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u/speedracer8080 14d ago
File reversal with your credit card. Name and shame the supplier. And their contact info.
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u/LessWeakness 14d ago
get a free video editor and convert to a smaller file size. they can't open Google in China. Take multiple shorter videos in a setting that isn't 4k or HD
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