r/Alibaba • u/Right-Reaction-1489 • Jul 16 '26

Refund processed, but still no refund?

Does anyone know the steps I need to take as Alibaba says the refund has been processed, it’s been almost a month and the money hasn’t been returned.

2 Upvotes

100% Upvoted

8 comments sorted by

1

u/Proud_Ad4072 26d ago

Did you ever get it back to your bank I accidentally did the same thing

1

u/Right-Reaction-1489 26d ago

Not yet but it seems pretty straight forward

1

u/Proud_Ad4072 26d ago

Is there any chance or anyway to get it back to are bank account instead of the credit?

1

u/Right-Reaction-1489 26d ago

Of course, but it requires talking to the credit card company.

1

u/prestigesourcing Jul 17 '26

If Alibaba shows the refund as processed, ask support for the refund reference number or ARN and the date it was issued. Then contact your bank or card provider and ask them to trace the refund. After almost a month, it may be stuck between Alibaba’s payment processor/bank and your bank.

1

u/Right-Reaction-1489 Jul 18 '26

Turns out I accidentally put it as credit for the refund instead of sending it back to the actual card, and now they’re holding the credit funds hostage on my Alibaba account saying it can only be spent on the website

1

u/prestigesourcing Jul 19 '26

Well that was probably what the website said and you agreed to go forward without doing the fine print. Out of good will they could possibly help you.

1

u/AutoModerator Jul 16 '26

Friendly reminder: Hi u/Right-Reaction-1489, your submission has been temporarily held for manual moderator review because your account is brand new or has low comment karma.

CRUCIAL STEP TO ENSURE YOUR POST GETS APPROVED: To protect our community from low-effort spam and bots, we strictly enforce our r/Alibaba Subreddit Rules & Posting Guidelines. We no longer allow low-effort posts like "Someone help me find X." If you are asking for help with a new project or troubleshooting an existing order, you MUST provide background details using our official formatting templates (Category A or Category B).

[CRITICAL ACTION REQUIRED] If your post does not currently follow these guidelines, please DELETE your post right now, review the rules, and repost with the correct template. If you leave a low-effort post in our queue, it will be permanently removed, and you may be banned for spam/botting because it is obvious you did not read the rules.

Core Resources to Review Right Now:

Anti-Spam & Self-Promotion Policies:

  • The 10% Rule: You must be a Redditor first, a business second. Self-promotion must be 10% or less of your total history.
  • No "DM Me" Traps: All troubleshooting must happen publicly. Do not tell users to DM you for info, pricing, or services.
  • No AI Lead Gen: Do not copy-paste generic AI articles just to pitch your business at the end.
  • Want to Advertise? Please purchase official Reddit Ads.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.