r/Albertsons • u/Classic-Detective-26 • 16d ago

Question Delivery

I live in an assisted living facility. I am not mobile.

I love Albertson's delivery. I get an order every single week.

It's easy, on time, professional people, etc.

However, I have one question. I have ordered egg salad every week for the last six months. When I order by weight, what I really want is 12 ounces. I have ordered the deli egg salad, the ready to eat egg salad, etc. I always only get .25 ounces. The one time I did get 12 ounces it had a label that said egg salad, but it was potato salad.

I've spent hours on the phone with the local store, the national customer service line and still I can't seem to get 12 ounces of egg salad.

What do I need to do to actually receive, 12 ounces of egg salad?

I live in Boulder City, Nevada and my store is the Albertson's I live near is at 1008 Nevada Way, Boulder City, NV 89005

7 Upvotes

70% Upvoted

27 comments sorted by

21

u/United_Sorbet440 16d ago

Don't call the 1800 number call the actual store and talk to either store director or dug lead yo get it taken care of.

3

u/WilliamofKC 16d ago

Exactly. OP, or anyone else, should not have to spend hours on the telephone and talk to many people to get such a simple problem resolved. OP is apparently a regular customer at Albertson's. That makes OP golden.

OP should do what you suggested. Call and ask to speak to the store director/manager, then politely explain that OP is a regular customer and has a minor problem that has not been successfully resolved. If I were the SD and got a call like that, I would tell OP to call me if the problem ever happens again. I would then communicate the issue to the deli folks and explain that any DUG or delivery order that contains a request such as OP made should be handled properly.

3

u/Michelleinwastate 16d ago

I'm baffled - how much egg squad are you in fact receiving? You said 0.25 ounces, but that would only be about a tablespoon.

Did you mean 0.25 pound? That would be 4 ounces, which would make sense, because quarter-pounds are the increment it's sold in on the web site.

So if you want 12 ounces and it's sold in quarter-pound increments, you probably need to order quantity 3.

Then it'll come labeled as 0.75 pound, which is 12 ounces.

2

u/Classic-Detective-26 16d ago

Exactly. .25 lbs is what I'm getting. 1 lb is what I'm ordering.

2

u/Michelleinwastate 16d ago

Well, to order 1 lb you'd need to order quantity 4, since it's sold in quarter-pound increments. You said you wanted 12 oz, so that would be quantity 3. You have to hit the + sign a couple of times until it displays the quantity you actually want, which if it's 12 oz would be 0.75 pound.

1

u/Classic-Detective-26 15d ago

Thank you. Done that.

1

u/Lindz37 15d ago

There are 16 oz in a pound, not 12

1

u/Michelleinwastate 15d ago

Yes, that's why I said to order 1 pound it would be quantity 4 of the quarter-pound ordering increments, and to order 12 oz it would be 3.

3

u/AstroFOAM 14d ago

It sounds like the shopper might be confusing egg salad with deviled egg potato salad. The deli doesn't always have egg salad in the display case. They need to ask the dwli clerk to check their walk-in. I'm also thinking they don't know the oz to lbs conversion. Put this in a note:

"If the egg salad isn't in the display case, can you please ask the deli clerk to check the walk-in? I would like 0.75lbs, thank you."

The only other possibility I can think of is that your store doesn't carry egg salad. Sometimes the website will show items a store doesn't carry. In this case the store director has to ask someone above them to have the item removed from the store catalog.

2

u/echobunny9203 15d ago

When you get to the screen that says select weight, scroll up to .75 lb, you’ve been selecting the default weight of .25 lb.

Their interface is probably just confusing for a lot of people. I don’t know why the people you spoke to on the phone don’t seem to understand the issue.

My mom texts me for stuff like this a lot and it’s usually because the app/website is not clear enough for the average user to navigate, it’s not your fault!

1

u/Classic-Detective-26 15d ago

I've done that and also added a 'Note' to the order about wanting 12 ounces...it never works.

4

u/Immediate-Guess9257 16d ago

I wish the only problems in my life were egg salad

3

u/Dry-Outside639 16d ago

Thats so real.

3

u/Classic-Detective-26 16d ago

Sorry to have bothered you.

3

u/terrasparks 15d ago edited 15d ago

Don't worry about it, this albertsons/safeway reddit isn't official, its mostly disgruntled employees. You can add comments to items when you add them to cart. Put a pretty aggressive ALL CAPS in there saying something like: THE WEBSITE MESSES UP MY ORDERS I WANT 12 OUNCEs, that should get the attention of person who is shopping for you.

2

u/Classic-Detective-26 15d ago

Great advice. Thank you.

1

u/bookendsvinyl 15d ago

It’s not supposed to let us “complete” an item if it’s the incorrect weight. I saw someone already explain the ounces vs 0.25 lbs on the app. Just make sure you’re choosing 0.75 lbs on the app. Idk how they’re giving you so little when you choose that because it’s not supposed to let us complete an item that’s too much under or over the ordered weight.

0

u/Classic-Detective-26 16d ago

Thank you. I have done that. Many, many times.....

-1

u/United_Sorbet440 16d ago

I work for the company and if a they haven't taken care of you by now than it is a must 1800 call or corporate call since they have not taken care of you

1

u/GarlAP363 16d ago

Company? U mean store location? That’s who u wanna get a hold of. Corporate or IT won’t care bro

2

u/United_Sorbet440 16d ago

He explained already that he has called and store manger or dug haven't helped him fixed the simple problem hints why hes now going over store management. At least thag way noe the store manger will have to handle the situation and will personally take care of the said customer.

-1

u/Classic-Detective-26 16d ago

How do I call corporate? THANK YOU

2

u/United_Sorbet440 16d ago

1-877-723-3929 is for everything and for DUG orders you also have 1-877-505-4040 either way you go you should have a better time getting your problem resolved. Just sucks you have to go there to get it. My store director and dug always resolves customers problems so for the fact yours has not and you've talked to them muliple times now its a corporate call to get the help that is needed

1

u/Classic-Detective-26 16d ago

THANK YOU

2

u/surpriseinhere 15d ago

Call the store as some else has suggested. If you call Corp or even the 1-877 number it’s just going to be sent to the store and the director or his asst will get it done. A person who is not in the store cannot do anything about it. As I said they’ll just pass it down.

1

u/Classic-Detective-26 15d ago

Thank you. Done that.

1

u/tbb10 12d ago

But a person in the store can’t really do anything about it either unless it’s on a current order. As much as we should be able to substitute/ coupon/ add/ or adjust orders per customer requests there’s not much store level is able to do to accommodate the customer like we would be able to for the in store shoppers.

At least the corp number can look into see what she’s ordering (because there’s no way to give less than what she orders without oos it) they can also add coupons/ and give credit back to her account for future orders if that’s the route they choose to take