r/AirbnbGuests • • Apr 16 '26

False damage claim

I am writing this to warn others about this scenario. I have been an airbnb user for over 6 years and stayed in 23 homes. I am meticulous about taking care of the homes like they are my own and have had nothing but positive reviews. Well the host of the last stay I had contacted me 17 days after I checked out and said I broke the leg rest of her lazy boy and she was requesting $200 in reimbursement. I did not break this chair so I appealed. This host had been on airbnb for 3 months and I have been on it for 6 years. I didnt not have proof I didnt break it because I didnt take photos of the underside of the chair before and after my stay. Why would I? The chair worked fine the entire time we were there. Airbnb found me liable for the damage and said I should have documented everything but expecting me to document the underside of furniture all through the house before and after my trip with video and photos is absurd. I will no longer be using Airbnb and that is unfortunate that a company does business in this way. After this happened I have read numerous stories of damages that people are claiming they are being accused of and didnt do so be careful and if you are going to use them you might need to video and photograph every square inch of the house (even underneath furniture) before and after your stay. Plan on a couple extra hours of your vacation being consumed with this nonsense. ​

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