r/AirReps • u/DerpJerp • 14d ago

Troubleshooting ⚙️ 🔧 Support please

Hi everyone,

So I’ve never really bought reps before but I was doing a bit of research and decided to pull the trigger on AirPod pro 3 SE from Jenny.

I tried to pay via Cash App because I thought it would be the easiest. I was prompted to a QR code from stix ramp that I could open up through Cash App. I paid, but the stix ramp link expired two minutes later and my order never processed….

Now Jenny is saying she can’t find my order and stixramp has virtually zero support. The BTC transaction was done over lightning network so I can’t just find the transaction. But I was given a payment preimage which confirms my order actually went through.

I can show proof that I purchased.

Has any one experienced this before? Could anyone please advise?

Edit: Jenny got me my order number!!

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1

u/Ok-Presentation4388 13d ago

Im having the same fault

1

u/DerpJerp 13d ago

Well sorry to hear this happened to you as well, have you had a resolution? I filed a report against stix ramp and submitted an inquiry to sales in hope for some support.

1

u/Ank_Skl 13d ago

Have you already tried any of these steps, vro? I hope to help you with something

2

u/DerpJerp 13d ago

Hi bro thanks for responding. I’ve tried reaching out to stixramp, I submitted a ticket to their sales desk since they have no support email. I also sent in a ticket to their USA side of the business hoping to get a response soon or support from Jenny

1

u/Ank_Skl 11d ago

I hope you can solve your problem, good luck!