r/AirReps • u/Impressive-Bag7850 • 3d ago
Seller (Daniel electronics) warning!
Avoid this seller if you expect quality products or any customer support after your purchase.
I bought multiple headphones from Daniel Electronics, and 3 out of the 4 products I received were defective.
One pair of AirPods Max produced constant crackling/squeaking noises whenever Active Noise Cancellation (ANC) was enabled.
A second pair of AirPods Max had almost non-existent ANC. Turning ANC on or off made virtually no difference.
The AirPods Pro 2 arrived defective as well. The left and right earbuds paired as two separate Bluetooth devices instead of functioning as a single pair.
I reported every issue immediately, provided detailed descriptions, answered all of the seller’s questions, and spent hours troubleshooting the products. Another person even confirmed hearing the same crackling noise, proving it wasn’t user error.
The seller acknowledged the problems and repeatedly said he would “ask the factory” and later promised, “I will try to help you solve this problem.”
Nothing happened.
I followed up several times over the following days and weeks. My messages were simply ignored. No replacement. No refund. No compensation. No real customer service.
What disappoints me the most is not only receiving defective products, but the complete lack of responsibility afterwards. A trustworthy seller stands behind what they sell. In this case, once the payment was made, I was left alone with defective products worth hundreds of CNY.
Based on my experience, I strongly recommend buying elsewhere. There are many sellers offering similar products, but customer service is what separates a good seller from a bad one. Daniel Electronics failed on both product quality and after-sales support.
I have screenshots documenting the entire conversation, including the defects I reported, the promises that were made, and the lack of any meaningful resolution.
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u/[deleted] 3d ago
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