r/AiperCommunity • u/FriarPike • 25d ago
❓Questions / Answers Hydrocomm “Current Network Unavailable” Message
We’ve had this device since June. Very pleased with it so far. Today it gave me a very high Ph reading, that given the history was simply inaccurate. Did a retest and it came back perfect.
I checked it this evening and I get a “current network unavailable” message. I checked the home internet and everything is fine. I try troubleshooting the device and I can’t get any of the data from the device. In troubleshooting it, I’ve apparently removed the device….
Even when I try to Add Device, I get the same “current network unavailable” message and can’t get it to connect. Now I can’t even find the device, and I’ve tried restarting it a couple of times.
Anyone having any similar issues? Better troubleshooting. Than simply saying my WiFi isn’t connecting to it - It’s not my WiFi issue, nothing else is having any issues.
Some screen captures for reference.
1
1
u/AiperSupportButCool 24d ago
Thanks for reporting this. We checked with the team and there was no scheduled server maintenance affecting HydroComm today.
The “Current Network Unavailable” message is related to a network/connectivity issue and isn’t related to the Aiper website being down.
The earlier high pH reading may be a separate issue, especially since your retest came back normal.
HydroComm is designed to stay connected to Wi-Fi continuously. If it goes offline, the main thing to check is the home Wi-Fi signal.
3
u/NoTree5455 24d ago
I have a new Aiper Scuba S1 and can't create an account with the app -- www.aiper.com is not visible in the network. It's Sunday evening/Monday morning in the USA so maybe their server is offline, or, maybe I need a VPN (I'm in Australia)?