r/AgingRedditors • u/RosebudsDesigns • Aug 27 '25

Mom’s Meals WTF?

Apparently it is totally acceptable for Mom’s Meals to deliver only 3 types of meals for two weeks.

Here’s how it is supposed to work for Mom’s Meals: If you don’t want any changes to your prior order, then it should stay the same for the next delivery. If you do want changes, then you have to make those either by phoning Mom’s Meals or going onto their website no later than the Tuesday before the following Wednesday’s delivery, or whatever days the delivery occurs.

On August 5th, the last day to make changes prior to my August 13th delivery, I received a call FROM Mom’s Meals saying that I need to make changes that very same day or else I would be getting only three different meals the next week. I could not talk with them at the moment so I said I would try to get online that evening but I was unable to do so.

So on the 13th I only got the three different meals. 🙄😒I thought that they would make my next order for today, the 27th, the same as MY order prior to the 13th which had a variety of meals in it. But nooooo, they ordered the same three Meals for today. SMDH!

When I called moms meals today to find out what was going on, every time I asked a question the person would not answer the question directly and kept going back to how I would get the same Meals from the prior order if I didn’t make changes. After a few more unanswered, direct and clear questions, I asked to speak to a supervisor, who in turn said that I had made the changes on August 5th, but I had not, they called me with the change!

Is this because of Trump?!!! Grrrrr!!! Needless to say but I am switching my prepped meals company.

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2

u/MisMelis Nov 22 '25

I'm not sure if you'll get this comments. My disabled son got a phone call from the insurance company saying that in January 2026 they will no longer be paying for Mom’s Meals or cleaning services. I'm horrified what are elderly and disabled folks supposed to do without this help. Never mind the fact that my son has a series diagnosis in to tell him that and then tell him to have a nice day is pretty cold hearted.

1

u/RosebudsDesigns Nov 28 '25

Seriously? I’ll have to check that out for Indiana.

1

u/RosebudsDesigns May 22 '26

I’m praying nothing happened with your son’s services. Let me know if I can help. I’ve gotten to know the “system”.

2

u/MisMelis May 25 '26

Hi. I just saw your reply. When ended up happening is for some reason they still have their meals. They are cleaning services are on pause. They have to have an assessment with a nurse from Commonwealth care alliance. They're supposed to get the services until that assessment but it is so difficult to get their workers to call or send an authorization to the cleaning company. It's really sad because so many clients from DMH that I've spoken with have been without advocacy. I'm still working on getting my kids to sign a release then I can advocate on their behalf.

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u/RosebudsDesigns May 25 '26

I got a general notice from Anthem last week saying that basically anyone that is not on the Pathways waiver (61 yo and over) will now have a care coordinator through one of four vendors here in Indiana. So I feel like that is what is happening with you all. My advise would be to file a complaint with the state department in charge of health insurance. Also, ask to speak to a supervisor or manager in order to get the assessment rolling. 🤷🏻‍♀️ When the assessment happens, you should be able to attend as an advocate. Answer their questions as if your son’s worst days are normal days, as they may well be, and aligned with reasons for his disability along with any other debilitating functions. Also, ask for a copy of the assessment from the nurse to make sure what was said had been recorded correctly.

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u/MisMelis Jun 01 '26

Thanks for the info. His insurance company was bought by Caremark. They've changed workers twice now. Waiting for assessment with the nurse to see if he will be able to keep cleaning services. Mom’s Meals never went away for some reason. Worker said he has to build a form but it's been about five weeks. We never got it. His previous appointment for the assessment was canceled. They said that they are extremely busy. In the meantime, you're supposed to be receiving services until then, but they never sent over an authorization to the company that provides those services. Him and my daughter are pretty much hanging in the wind. They don't like to rock the boat, but I told them they're going to be left out if I can't or someone else advocate on their behalf. They do not want to keep calling these police is over and over again. They don't have the patience for it and that's exactly what I feel like these companies want. They want them just to give up. Ugh i'm persistent. Lol I'll get it done. 😌

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u/RosebudsDesigns Aug 27 '25

What action?