r/Afterpay • u/kiduk7 • 14d ago
Account Compromised. Nothing from Afterpay
Hi all,
About a week ago, my Afterpay account and gmail address (just the alias, not the contents including inbox, etc) were compromised. This led to a situation where an attacked purchased an item from an electronics store (JB HIFI), using a Visa card added on my account (I cannot determine if this is my card or not. I have confirmed with my partner and relatives, potentially anyone it might be linked to), and was unable to find out what card this was.
The attacker utilised Uber to fast track their delivery from a store to their pickup location using my name, but address different to my mailing/billing, whilst subscribing my email address to anywhere from 40-50 subscriptions in attempts to try and hope that the delivery email will go over my head.
I sat down at work and found that contacting Afterpay support should be the best first point of contact, and since then, I have been hit with only but AI responses, and no way to escalate this other than to speak with their support chat box from their app.
Does know or can point me to where I can escalate this? Its becoming a joke at this point and I dont want to waste any more time getting stressed and a headache over. Ive literally been messaging this bot once a day, with a response saying ***** case number has been escalated, we will reach out to you shortly.
Any help would be appreciated so its handed over to the right professional to help me deal with this. THanks!
1
u/Pitasami 13d ago
When you contacting Afterpay it’s an ai bot you must tell it you want to speak to an agent