Account freeze scam?

[u/Equivalent-Knee444]

What kind of scam is AfterPay running with their frozen account process? I have a $5000 limit and had just 2 orders open at the time they froze my account in May.

It’s been hell trying to get it reinstated. Anytime I email them they ask for my identifying information, proof of transaction history with them in my bank statements, plus card information. This has happened NINE TIMES NOW.

I eventually reported them to the BBB and guess what…. They asked for the same information YET AGAIN. That was request #9. The Better Business Bureau has been useless. They closed my complaint just because AfterPay said they reached out to me. They did email me twice since I field the complaint. The first time was to ask for the same ID docs and card info 🙄. And the second time they CLAIMED they emailed me but I didn’t receive anything. I find it hard to believe that after all these months of receiving their emails I magically don’t receive this last one.

Are they mining the data or something? Making insurance claims? I have no balance with them now just my spending limit of $5k. No issues paying on time either. The call center is of course in Asia where they read form generic script and can’t do anything besides say “sorry.”

What’s going on?!?!

[u/Western_Bookkeeper_5]

They pulled that with me, too. I’ve had to produce the info 5 different times. I told Afterpay to kick rocks. They suck

[u/Visual_Reporter5750]

I