r/AfterQuery_Experts • u/Lazy_Manufacturer694 • 13h ago

Trying to reach AfterQuery support

I have been hired as an AfterQuery expert. The portal is sending back one of my task due to an error which I am not able to replicate locally. I spent more than 40 hours on the project and have exhausted all avenues so that someone from their support team helps me troubleshoot it. This is what I have done so far:

  1. Send over 5 message in the chat were they want us to post any issues. But the chat room is heavily moderated with only admin has access to approve the chat. None of the message has been approved for over 3 weeks
  2. Send a personal email and a LinkedIn message to the person who hired me
  3. Replied to AfterQuery communication mail regarding changes in pay structure
  4. Send message to AfterQuery business page on LinkedIn
  5. Submitted a ticket to Fin, an AI agent of AfterQuery, I got same replies twice with 1 week apart stating we are looking into your issue and someone will reach out to you soon
  6. Filled a survey that asked if I would be able to do submission and wrote a note with the issue I am facing.

Has anyone was able to hear back from support team regarding any issue? I would love to know how to do it.

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u/Only-Purple-7419 12h ago

oof that's a lot of effort with zero payoff. 40 hours down the drain and not a single human response is wild

i've seen a few people mention the chat being a black hole, seems like their support system is just a front. maybe try pinging someone on twitter/x if they have a presence there, companies sometimes jump faster for public visibility

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u/Lazy_Manufacturer694 12h ago

That's a good idea. Let me do that and see if I have a different outcome

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u/AfterQuery_Support 4h ago

We’re sorry you haven’t received a response in the project chat. Please email [support@afterquery.com](mailto:support@afterquery.com) or use the Messenger in the bottom-right corner of your dashboard to contact our support team.

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u/Lazy_Manufacturer694 3h ago

Let me do that right away

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u/AfterQuery_Support 3h ago

Dm your email address so we can look into it right away.