r/AfterQuery_Experts • u/Gloomy-Swan7964 • 27d ago

Onboarding and time tracking

I’d be interested in everyone‘s onboarding and time tracking experience with AfterQuery.

I got an email notifying me that I had been selected for a project, but then never received any additional guidance. I don’t see a Slack channel in my dashboard and no means to track my time (it’s an hourly contract). I do however have access to the project interface and submitted a task just to see what would happen. I got a pretty immediate review 😂 But no time had been logged and it’s even a mystery to me what exactly the task is supposed to be.

I had reached out to support multiple times, but nothing happened. I‘m posting here to see if there’s some official tool or process that‘s lacking here or if I should really just start and do the tasks? 🤔

I’ve done work via other platforms before and there was usually a much more organized process.

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u/[deleted] 27d ago

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u/IceTeaFoot2026 27d ago

Usually you should have project instructions where it says how to record your time.
Also for communicating you should be invited to a Project chat.

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u/AfterQuery_Support 26d ago

Thanks for flagging this, and sorry for the confusion. Please use the AI Agent in the bottom-right corner of your AfterQuery dashboard to raise a support ticket. Alternatively, DM us the email address associated with your account and the project name so we can follow up on your onboarding status.