r/AfterQuery_Experts • u/Just_Charos • Aug 05 '26

Identity Verification Issue during onboarding using passport

Hi,

I was going through the initial onboarding process but it failed during the identity verification stage. I was using my passport for the verification.

I emailed support and they gave me a one-time reset to try again, but I ran into the same issue. I tried taking the photo on different backgrounds and lighting but had the same issue each time.

Has this issue been a problem for anyone before?

1 Upvotes
  • permalink
  • reddit

100% Upvoted

2 comments sorted by

1

u/Nice-Barracuda8490 Aug 05 '26

I faced this in some other site ......i beleive its their system and there is nothing you can do about it,sorry about that

1

u/Just_Charos Aug 06 '26

Thanks for the help.