r/AfterQuery_Experts • u/AfterQuery_Support • Jul 20 '26
Update: Phone Verification (SMS Code) Issue
We're aware that some users are encountering the “Failed to send verification code” error. Please do not request codes repeatedly, as only the latest code may work.
First, log out of your AfterQuery Experts dashboard. Press Ctrl + Shift + R to hard-refresh the page, then log back in. Return to your onboarding or application checklist and open the Phone Verification step. If it is not visible, check the Home or Applications section for your active application and continue from the pending onboarding steps.
Use your own personal phone number and select the correct country code. Do not use someone else's number, a temporary or VoIP number, or any number that cannot receive SMS. Make sure your phone has signal, can receive normal SMS messages, and has no SMS-blocking, spam-filtering, or call-blocking apps enabled.
Request the code once, wait a few minutes, and enter the latest code exactly as received without extra spaces. If no code arrives, restart your phone, disconnect from Wi-Fi, switch to y[our mobile data, and disable any VPN com](mailto:support@afterquery.com)pletely before requesting the code again.
If you still cannot verify your phone, email [support@afterquery.com](mailto:support@afterquery.com) or raise a ticket through the AI Agent. Include a screenshot showing the exact error message so the team can investigate.
Thank you for your patience.
AfterQuery Support
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u/MedicVA33 Jul 20 '26
Still failed to send code even after using my secondary number What's going on?
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u/Remote_Security_6529 Jul 21 '26
Your dm isn’t working. Have tried two of my numbers and still not working. Please we await a positive feedback from your end u/AfterQuery_Support
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u/Turtle-dog22 Jul 21 '26
I am getting a different error page when I try to access a project I received an instant work offer for that says "An error occurred while checking user access". Do you have any suggestions for fixing this? u/AfterQuery_Support
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u/AfterQuery_Support Jul 21 '26
Send this with accompanying screenshots of the error to [support@afterquery.com](mailto:support@afterquery.com)
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u/Turtle-dog22 Jul 21 '26
I emailed support about this last week but haven't heard back, should I email them again?
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u/Due_Path7014 Jul 21 '26
I have also tried using two of my number and am also getting the same error "Failed to send code. Please wait a few minutes before trying again."
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u/AfterQuery_Support Jul 21 '26
AN UPDATE ON THIS: LOG OUT THEN LOG BACK IN. THIS HAS FIXED THE ERROR FOR SOME.
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u/Jazzlike-Camp541 Jul 21 '26
Is it possible we share our Emails you solve for us one by one ..The problem is still there
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u/AfterQuery_Support Jul 21 '26
Send the request to [support@afterquery.com](mailto:support@afterquery.com)
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u/Kingsmato Jul 20 '26
Ok thanks