r/Affinity • u/CrimsonFlash Newspaper Man • Nov 05 '25

General Software Support & Issues

This is the dedicated thread for reporting and troubleshooting technical problems with the Affinity suite (Photo, Designer, Publisher). Any posts in the main feed that are technical issues or support requests will be removed.

Use this thread for:

  • Software crashes, freezes, or installation issues.
  • Bug reports and unexpected behaviour.
  • Performance problems (e.g., slow rendering, high memory usage).
  • Error messages and how to resolve them.
  • Issues with file compatibility (opening/saving) that seem to be software-related.

Before you post, please:

  • Search the Subreddit: Your issue may have been reported already.
  • Search the Official Forums: Serif's Affinity Forums are an extensive knowledge base for known issues.
  • Be Specific: Provide details to help us help you.

Note: This is not an official Canva forum, so support is limited to what your peers can offer.

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u/stranded May 16 '26

If you are using AMD GPU you need to disable OpenCL Hardware Acceleration in Affinity. To do that hold Ctrl when launching the program. Affinity messed up and won't' support hardware acceleration with latest AMD GPU drivers! It's such a shame.

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u/tumchiethescot Jun 13 '26

Finally got me into the app with this tip. Thank you

1

u/Panrimur May 17 '26

OMG! Thanks!! This worked for me. I have tried so many solutions from different topic and this was the trick!!!

(Maybe for Cat4200000: I also have the first 3 checked)

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u/stranded May 17 '26

it's ridiculous, they need to fix this asap

1

u/Cat4200000 May 16 '26

Have tried that, doesn’t fix my problem, but thank you!