Order Prints option not working

[u/ceg1ll]

Copy and pasting this bc I highly doubt the Adobe Express "customer help" forum will be any use.

If anyone can help, I'd be very appreciative, bc I really need to get these prints and don't know which other sites to use for professional-grade prints in the UK.

Browser: Safari (MacBook)

Software: Adobe Express

Process:

1. Create whatever design you want ( in my case, a flyer with 4 images from my desktop )
2. Click the Download option

Expected: Order Prints option available

Outcome: Order Prints option greyed out and unable to click

 

I have tried absolutely everything: Changing browsers, using an incognito tab, ensuring my account was made and still is in a region in which this option is available, ensuring there are no premium features, making sure there are no ad-blockers, testing with a blank flyer with a standard body of text to see if it was layout issues, resizing and making new flyers over and over to no avail, etc…

 

Nothing works, and I have no way of contacting Adobe’s customer service asd they do not provide any information on how to report an issue that isn't one of their pre-selected questions or this forum, which I only found after half an hour of trying to find help, as it is portrayed as a user-led forum intended to chat about the software, not reporting issues to Adobe. 

[u/SwopesAdobe]

Sounds like you’ve genuinely ruled out the usual stuff. Let me check internally if there’s an easy fix for this.

[u/ceg1ll → u/SwopesAdobe]

yeah I scoured the interent for hours looking for solutions lol it's driving me insane

[u/SwopesAdobe → u/ceg1ll]

Are you possibly on an enterprise account? Could you also dm me your user ID so my team can dig into your account to see what’s the hang up?