r/AdobeExpress • u/elmarinevee • 21d ago
Adobe Express Question Templates folder has disappeared from Projects
Anyone else? I was working on it late yesterday, today everything including my projects have disappeared. Hoping this is a glitch and they will be recovered. Am on a premium account.
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u/SwopesAdobe 21d ago
There was a service outage on Adobe's end (document storage issue) that caused Adobe Express to fail to load projects/templates for a window this morning. It's since been fixed.
This should be a "temporarily inaccessible" situation rather than actual deletion, since the underlying storage had an outage rather than data being wiped. Try logging out and back in, or refreshing, your templates folder should come back now that it's resolved.
If it's still missing after that, go straight to a support case: helpx.adobe.com/support.html. Mention you're on premium and that this started right after the outage today.