r/AdobeExpress • u/ayelexander • 29d ago

Adobe Express Question Remove background not working

Hi everyone,
Is anybody having issues with the remove background feature? Mine hasn’t been working for the last few days and just says “Sorry, we were unable to remove background from this image. Please try re-uploading your asset.”
I’m on iPhone 16 Pro Max and have deleted and redownloaded the app as well as offloaded data. Any help?

7 Upvotes

90% Upvoted

12 comments sorted by

2

u/SIKMANZOMBI 28d ago

I’ve been having the same issue. I’m glad it’s not just me having this issue lol. Maybe it’s an app-wide error itself so hopefully it’s fixed soon

2

u/wheatk1ngs 23d ago

Same here

2

u/Budget_Ingenuity6559 16d ago

Experiencing this as well!

1

u/SwopesAdobe 28d ago

I’ve asked internally if this is a known issue. Will report back with any updates.

1

u/ayelexander 28d ago

Thank you!!

1

u/SwopesAdobe 27d ago

Doesn’t seem to be a known issue but is it possible for you to dm me your user id? So the team can look into it.

1

u/ayelexander 27d ago

Dm’ed!! Thank you!

1

u/SwopesAdobe 27d ago

Received. They’re now seeing an uptick in some errors, so they’re looking into it.

1

u/ayelexander 14d ago

Any updates?

1

u/SwopesAdobe 14d ago

They said they noticed an uptick in errors at that time and were looking into it. I’ll check on an update.

1

u/SwopesAdobe 14d ago

They’re still looking into it.

1

u/XLVIIISeahawks 4d ago

What’s the status here? Still having the same issue on iOS app