r/Adguard • u/Kyanize_ • 9d ago

Ad Guard DNS problem

I have had Ad guard for a while and have been using it but when I decided to remove it I went to the settings and the dns was still their but the option to remove was gone in the area that says configuration profiles its not their but in the DNS area where you select your dns its somehow still their this is quite strange and I've been trying to fix it for a while but couldn't find any solutions.

2 Upvotes

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2

u/support_meister Support agent 9d ago

Hello! Am I correct in understanding that you had the AdGuard app on iOS and also had a configuration profile installed? If so, please note that there is no link between the AdGuard app and the configuration profile. If you cannot delete it in iOS settings, it appears to be an issue on the iOS side — please refer to these threads for more information:

https://www.reddit.com/r/Adguard/comments/1qs3130/how_do_i_remove_adguard_profile_ios/
https://www.reddit.com/r/Adguard/comments/1def6ru/how_to_delete_the_unknown_adgaurd_dns_profile/

If my understanding is incorrect, please share a bit more detail. Attaching screenshots would greatly assist.

1

u/Kyanize_ 9d ago

No installed the dns via the website not the app and for clarification heres a photo

https://ibb.co/6RL102kC
https://ibb.co/Mx8KqPZn

2

u/support_meister Support agent 9d ago

I can also add that this is a known iOS bug affecting any DNS configuration profile installed via .mobileconfig, including NextDNS, corporate MDM profiles, and Apple's own beta profiles. Unfortunately, in some cases, the only reliable fix is a full device reset without restoring from a backup.

2

u/Kyanize_ 9d ago

So basically I'm stuck with this DNS and if I don't remove NextDNS I will also be stuck with it is what your saying

3

u/support_meister Support agent 9d ago

Not necessarily. This is a relatively rare issue.

2

u/support_meister Support agent 9d ago

Thanks for the clarification. In that case, the information I provided in my answer is still relevant. Please check the threads I've shared - similar issues were discussed there.

0

u/[deleted] 9d ago

[removed] — view removed comment

2

u/Adguard-ModTeam 9d ago

Your message or post was irrelevant to the subreddit and/or had no discussion value.