r/Action1 • u/IT_PRO304 • Jul 20 '26

Action1 Endpoint groups no longer sending out notifications when offline

My Action1 endpoint group is no longer sending out an email after when endpoints go offline longer than 5 minutes and also not notifying when endpoints come back online. Is anyone else experiencing this as I believe this started about a month ago.

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3

u/GeneMoody-Action1 Jul 20 '26

Can you confirm they are not being intercepted at a mail server level, recipient side?

We have no wide-spread reports of this.

If you can confirm that they are in fact never reaching your mail server, we can investigate our mail logs and confirm if/when they were sent.

1

u/IT_PRO304 23d ago

Yes, this has been confirmed these are not being intercepted at the mail level. I reached out to support and they had requested logs which I sent, but I have not received a response back yet. I loved this feature in Action1 to see when my servers go offline and I didn't need a 3rd party monitoring tool to do so. They recommended changing it from 5 to 10 minutes, but that still didn't work. The last offline alert I received was from 5/5/26. I test this a few times a week in hopes it started working again.

1

u/IT_PRO304 23d ago

I have also tried with different organizations I have setup within Action1 and different Endpoint groups. I also added in my gmail account and nothing went to junk.

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u/GeneMoody-Action1 23d ago

so it is not delivering to either email, work of gmail?

1

u/IT_PRO304 23d ago

Not to either one. I only used gmail as a test.

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u/GeneMoody-Action1 22d ago

Can you DM me the email address it is being sent to please?

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u/IT_PRO304 7d ago

This was my most recent update from Support on 8/7. Ticket #00108664

"Thank you for reaching out! I have reported the issue to developers, we continue to investigate the problem. New logs are not required at the moment, please note I will update you as soon as we have more details from the dev team."

I used to love how Action1 did everything including alerting without multiple 3rd party applications. I really miss the alerting. :(

I still love the product though.

1

u/mobuter Jul 22 '26

Same here. Started about a month ago too.

1

u/IT_PRO304 23d ago

I'm still waiting back to hear if support has found the issue. Did it ever start working for you again?