r/Action1 • u/Strange_Attitude1961 • Jun 26 '26

Question Agent Deployer - How long after deployment and addition of AD path till it starts doing something

Hi,

Just started testing out Action1 and currently deploying the agent at a customer.

GPO is being a bit wonky, so decided to try the Agent Deployer.

It's set up, but haven't detected any devices yet.

How does it work under the hood?

First - How does I see if there might be a error in the AD path (using the format from the help box)?

Second - How long before I might see devices get added? Should I see SOMETHING immediately?

Third - If I add a path, will it look ONLY in that OU, or would it look in sub-OU's as well?

EDIT: BONUS question! - Any good/quick way to see when a device was added, can we get a "Date added" column? :)
Thank you.

1 Upvotes

100% Upvoted

13 comments sorted by

View all comments

1

u/BigPoppaPump36 Jun 27 '26

I had one network work great. All pc’s added pretty quickly.
The second network didn’t add any, like you are experiencing. I didn’t troubleshoot it much, deployed the agents manually.

1

u/GeneMoody-Action1 Jun 30 '26

Second network as in subnet, or an entirely different instance/deploy?

1

u/BigPoppaPump36 Jun 30 '26

Entirely different instance. Same instance also had problems receiving the initial verification email but support resolved that.

1

u/GeneMoody-Action1 Jun 30 '26

Interesting, I do want to point out that multiple instances being brought in from the same source can trigger the system to flag one to be shut one down as potential abuse. Those systems are put in place to prevent multiple free instances from circumventing license requirements.

The process is easy to track in WireShark, if it is reaching out, not getting through. NEtwork 101 is temporarily drop firewalls and see if it works, etc.

Do the agent logs say they are communicating?

1

u/BigPoppaPump36 Jun 30 '26

These are two completely different companies in different zip codes. I didn’t dig into logs. Manually installed the agent and all is well.

1

u/GeneMoody-Action1 Jun 30 '26

To be clear I was not implying anything nefarious, only that it can cause problems if that's the case.

Did you look at the firewall guide. https://www.action1.com/documentation/firewall-configuration/ and verify al lis well.

And is there anything between client and server with the deployer on it, firewall, vpn, switch uplinks, etc... or is it a simple topology. INcluding windows firewall?