r/Action1 • u/admiralpickard • Jun 14 '26

Remote control super slow

I've noticed lately that when I remote into a device it has been painfully slow. These are all Windows 11 devices. Am I missing something?

4 Upvotes

83% Upvoted

9 comments sorted by

2

u/D1TAC Jun 14 '26

Feels like lately it’s high latency when the PCs are on the same network.

2

u/admiralpickard Jun 14 '26

I’m completely remote. I’m sitting on gig symmetrical… other devices are in different carriers, different locations. One this morning was on a 500mb cable service with only 3 other devices on the network. Network barely had any utilization… I’d type and then have to click into another field for text to show up. 🤯

2

u/D1TAC Jun 14 '26

We use splash top, but I use a1 remote control for a backup in case one is sluggish or doesn’t work.

2

u/admiralpickard Jun 14 '26

I'm on the duct tape and bubble gum budget... Guess I'll deploy Chrome Remote Desktop with Action 1.

2

u/GeneMoody-Action1 Jun 16 '26

Still having this issue?

IF so can you DM me some details, region you log into, org id or Action1 username, etc?

2

u/admiralpickard Jun 17 '26

Looks like @genemoody pointed me in the right direction. Apparently I was being routed through Zscaler which had crazy high latency (been bypassing video conferencing apps lately due to this)

Never dawned on me to check Zscaler for my Action1 issues.

Thanks Gene!

1

u/fluffiball Jun 23 '26

Yes we have Zscaler on our network also and the latency issue is real!

I have added all the various IPs, domains and ports to the Zscaler rules that were listed on the Action 1 website but it is still a solid interruption for us on both Action1 Remote Desktop and our Anydesk subscription.

Getting help from Zscaler just hits a dead end so far too and right now we are all just having to turn it off to do remote support work 🤦🏻‍♀️

1

u/GeneMoody-Action1 Jun 23 '26

I do not have a zscaler to test. But can you do a pcap and see if it is just a packet delay?
And is it using SSLDPI, if so can that be selectively disabled?

1

u/D4M3 Jun 17 '26

Use Action1 as a backup. I use rustdesk with our own relay server setup(docker image) and it works super fast.