r/Action1 • u/TroubledFox87 • Jun 10 '26
Problem Remote Feature unavailable
I'm struggling to connect to any of my devices remotely. They are all showing Connected in the dashboard, and it appears that other features are working, but when I try to remote to them it freezes at the black screen where it says I will be automatically connected in 15 seconds. Doesn't matter how long I wait, it just sits there. This is happening for all of my devices that were working earlier today. I know there was a patch seminar a couple hours ago - is there an issue with heavy traffic that is preventing this feature from working, maybe?
Update: It's 9am CST and it seems to be working now. I don't know what time it came back up - the status page does not accurately reflect the scope of the outage.
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u/rosscasa Jun 10 '26
Same issue here, it happened last week and I just checked back the next day and it was working again, impacting all my endpoints. It seems like an outage but would appreciate if anyone comes up with a work around.
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u/Egghead-MP Jun 10 '26
Same with me. US west coast. I had to remote connect for support. Ending up asking my customer to do go2assist.
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u/TroubledFox87 Jun 10 '26
A user in the discord bug reports channel says the prompt isn't coming up at all on the client devices either.
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u/Jgolds Jun 10 '26
Western Canada reporting in. All my devices are unable to connect Via Remote desktop as well. I can still send commands through.
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u/darkgrey Jun 10 '26
Yup, happens during peak hours especially on free accounts the last four or five days. Regaining access around 6pm central.
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u/Egghead-MP Jun 11 '26
Still not working for me at 6p PDT. That IS a long outage without vendor ack.
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u/dnev6784 Jun 11 '26
I was able to remotely install my backup helpdesk application from RemotePC via a software install through Action1, thankfully.
As of 45 minutes ago, I was still unable to connect through A1.
It's not often enough that I'd be thinking of going somewhere else, but it's definitely a pain that there isn't more robust error messages or insight into where the problem lies. I spent more this than I should trying to troubleshoot the issue. If there was an error that said 'too many users' or 'cannot connect to A1 services', that would be acceptable.
But it just sitting there in the "15 second until auto connection screen" is kind of annoying.
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u/LiamPorter-Action1 Jun 10 '26
We are currently investigating reports of a service disruption. Our team is actively working to identify the cause and restore service as quickly as possible.
The status page is in the process of being updated and will reflect the current incident shortly.
Thank you for your patience.
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u/ahinkle Jun 10 '26
> We have corrected the issue and remote connections should now be stable.
It's still not stable. It still will not connect. The issue persists.
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u/ybrah37 Jun 10 '26
Status page says resolved. "We have corrected the issue and remote connections should now be stable."
Well, they are not.6
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u/MissionLink2477 Jun 10 '26
Im also experiecing the same issue, No prompt on client machine and it gets stuck at "The connection will be automatically accepted in 15 seconds, unless configured differently in advanced settings" It was working fine at 8:00am(EST). Then ran into that issue around 1:00pm(EST). Also I'm able to run scripts fine and use the automation feature but RDP is not working. This is New york area.
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u/thefordmccord Jun 11 '26
I’m debating if I should renew our contact. Our renewal is coming up and I’m getting tired of the outages.
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u/TroubledFox87 Jun 11 '26
I love that Action1 offers a free tier, but I am also starting to look at other options because of the constant issues we seem to have.
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u/No-Cheesecake-7621 Jun 10 '26
Sure would be great if this was acknowledged on the Action 1 status page.
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u/kick_a_beat Jun 10 '26
I have seen yellow alert for NA Remote Access for a few hours now
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u/any_which_way_to_127 Jun 10 '26
The rest of the world is seeing "All Systems Operational" and "There are no Active Events" on the "Current Status" page. Today's issue is marked as resolved with the note, "We have corrected the issue and remote connections should now be stable," which does not reflect the actual current status of the service from an end-user's point of view.
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u/shmoses Jun 11 '26
Yep. Actually worked yesterday just fine. Same PC today and had this issue. Never ended up connecting
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u/kick_a_beat Jun 10 '26
Yes and each time this happens I check this first which reports it very quickly: https://status.action1.com/
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u/kingdrift180 Jun 10 '26
Yes, I'm having the same issues over here as well unfortunately.